Computer Install Technician (Casual)
Location: Burnaby, BC
Opportunity at Microserve


Position Overview 

Microserve is looking for a Computer Install Technician to join our team in Burnaby, BC. This role is perfect for someone who is looking for casual work as this is not a full-time permanent role, rather it is a 12-month fixed term agreement.  

The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, laptops, printers, and peripherals. This position may require travel and presence on client sites such as healthcare, government, and post-secondary institutions.  

Responsibilities:  

• Deploy and retire IT hardware including PCs, laptops, carts, peripherals and etc. 

• Physical installation of computers/carts/peripherals, transfer of settings or data, installation and configuration of software during deployments 

• Diagnose and upgrade PC software/equipment and reimage workstations during deployments 

• Deliver computer orientation to customers and respond to customer inquiries  

• Working closely with the client (Event Planners, DEAs, DE team, etc.) under the guidance of the Team Leads 

• Assist with occasional work in the Microserve Tech Centre departments: Warehouse, Asset Recovery (data wiping), Configuration (imaging), Parts and Breakfix Depot 

• Assist with occasional work in shipping/receiving of inventories, driver helper and assist in moving skids, professional maintenance and housekeeping of Tech Centre/Site storage rooms and etc. This will involve physical workload at the warehouse, on-site, loading docks and etc. 

• Accurate record-keeping (Shiplink), preparation of damage reports and asset management 

• Work proactively to ensure that service delivery is aligned to the client needs 

• Supporting projects as required in various other domains, such as medical device cart assembly, audio video, print, etc. 

Skills & Qualifications: 

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)  

• Ability to establish and maintain positive customer service 

• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification  

• 1 year of experience in an enterprise/business IT environment 

• Knowledge of desktop hardware, preferably from an enterprise or business environment 

• Knowledge of software installation and troubleshooting in a Windows environment 

• Experience in PC assembly or repair 

• CompTIA A+ Certification (or similar) is considered an asset 

• Vendor-specific hardware certification is desired 

• Presentation and training skills is an asset 

Position Requirements: 

• Must be able to lift up to 60 lbs on a regular basis  

• Must be able to pass a criminal record check (CPIC) and driver’s abstract  

• Must have driver’s license and access to own vehicle  

• Occasionally may be asked to work early mornings (eg. 4am start), evening/night shifts, and optional weekend work based on business/client requirements. Advanced notice will be given 

Corporate Responsibility 

Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven. 

Compensation
In accordance with the BC Pay Transparency Act, the pay range for this role for BC residents is $21 - $23 per hour. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing. 
 

About Us 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.