Position Summary

Microserve is looking for a Technical Service Administrator to join our team in Victoria. This role will be performed fully onsite. Reporting to the Technical Services Manager, this position coordinates service requests while working with Service Delivery and Project Managers to ensure company resources are utilized cost-effectively while prioritizing quality and performance of service delivery for our clients. 

Roles and Responsibilities:

• Build positive, collaborative relationships with internal departments and client contacts 

• Work collaboratively to utilize available resources to successfully meet customer needs 

• Act as a point of contact for Field Service Technicians’ work.  

• Monitor the progress and execution of tasks and incidents to meet customer service levels 

• Ensure customer satisfaction and respond to customer escalations 

• Co-ordinate field services schedules, logistics and parts 

• Perform remote device configuration and repairs to meet customer needs 

• Provide guidance for Field Service Technicians 

• Report on service requests and use reporting data to support invoicing 

• Perform additional duties as required 

Qualifications and Education Requirements:

• 1-3 years of experience in a coordinator position 

• Previous experience using and gathering data from an IT service management system 

• Significant experience with MS Office Suite, SharePoint, preferred 

• Knowledge and experience with remote IT repair of workstations and Printers preferred 

• Previous experience with scheduling, logistics and field deployment processes preferred 

• Must be able to successfully pass a criminal record background check  

Compensation
In accordance with the BC Pay Transparency Act, the pay range for this role for BC residents is $21 - $28 per hour. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing. 

Corporate Responsibility 

Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven. 

About Us 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.