Solutions Consultant - Networking
Location: Hybrid, Western Canada
Opportunity at Microserve

Role Summary

The Solutions Consultant is a client-facing IT professional responsible for delivering and supporting technical solutions. They engage in discovery meetings to gather client requirements, create Statements of Work (SOWs) for projects, and then implement technical solutions according to those requirements. A Solutions Consultant ensures the solution functions effectively in the client’s environment, provides technical support and user training during deployment, and collaborates closely with both clients and internal team members to achieve successful outcomes.

Key Responsibilities: 

• Discovery Meetings & SOW Creation: Participate in client discovery sessions to understand business needs and technical requirements. Work in close collaboration with Account Executives to develop Statements of Work (SOWs), ensuring alignment between technical scope and commercial strategy. The Solutions Consultant is responsible for outlining the proposed solution and business outcomes, deliverables, methodologies, and timelines, validating effort and hour estimates against actual data from prior projects to ensure accuracy. They also contribute to the development of the Bill of Materials (BoM), detailing all required hardware, software, and services necessary to deliver the solution.

• Solution Implementation: Execute the hands-on setup, configuration, and customization of IT solutions to meet the defined requirements. This includes installing and tailoring software or hardware components, integrating new solutions with existing systems, and thoroughly testing functionality. The Solutions Consultant identifies and resolves technical issues promptly to ensure a smooth and successful deployment for the client.

• Client Support & Communication: Serve as the primary technical contact for client staff throughout the project. Provide clear guidance and training to end-users on the new systems, translating technical information into user-friendly language. Maintain open communication with the client, regularly updating them on progress and promptly addressing any questions or concerns. This proactive support and transparency help build trust and ensure high client satisfaction during the project.

• Collaboration and Coordination: Work closely with the project team – including other consultants, solution architects, third parties, and project managers – to align individual work with the overall project plan. They share knowledge and document configurations or changes to keep everyone informed. The Solutions Consultant coordinates with team members when adjusting any aspect of the solution to ensure all components remain compatible and integrated. They also escalate any issues or risks to the Project Manager early and assist in developing solutions or workarounds. The Solutions Consultant helps manage scope by identifying out-of-scope requests and providing technical input for change orders. Throughout the project, they provide regular status updates and technical insights to the Project Manager, helping to keep the project on schedule and within budget while meeting client expectations.

• Project and Time Management: Manage assigned tasks and use time efficiently to meet project deadlines and budget constraints. The Solutions Consultant accurately tracks time spent on all activities and maintains detailed notes and documentation of work performed. They adhere to the project schedule and priorities set in the plan and quickly adjust to any changes or unforeseen challenges. By staying organized, following established project processes (e.g. status reporting, change control), and communicating progress to stakeholders, the Solutions Consultant helps prevent cost overruns and keeps the project on track. They ensure that all work is well-documented and that any required reports or updates are provided in a timely manner.

• Adaptability and Continuous Learning: Continuously learn and adapt to new technologies, tools, and methods as required by different projects. The Solutions Consultant quickly becomes proficient with unfamiliar systems or platforms and stays up-to-date on industry trends and best practices. Individuals in this role are expected to complete and maintain relevant technical certifications as part of their ongoing professional development. They apply this knowledge to improve solution delivery and to advise clients on innovative approaches when appropriate. Being flexible and resourceful, they adjust strategies when requirements evolve or new challenges arise, ensuring effective results even in changing circumstances.

Qualifications:

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).

• Industry certifications are strongly encouraged, and individuals are expected to obtain and maintain relevant technical certifications over time.

• Strong technical writing and documentation skills.

Experience

• 5–8 years in IT infrastructure or systems roles (e.g. systems administration, support, networking). 

• Client-facing experience is preferred, and prior consulting experience is a plus.

• A broad range of experience across different technology areas is highly valued.

• Experience with discovery meetings, needs assessments, project scoping, and developing statements of work is preferred.

• Experience working in structured project environments and ability to manage tasks in line with project plans.

• Experience with firewall, switches, access point solutions and implementation of equipment. 

Technical Skills

• Solid understanding of enterprise IT environments.

• Proficiency with technologies such as cloud platforms, enterprise operating systems, virtualization, networking, and security.

• Ability to quickly learn new tools and adapt to varied technical stacks.

• Solution design experience is an asset. 

Soft Skills

• Strong problem-solving and communication skills.

• Able to explain technical concepts to non-technical stakeholders.

• Demonstrates customer focus, teamwork, time management, and self-motivation.

• Strong organizational skills and basic project management knowledge.

Performance Metrics:

• Billable Utilization Percentage: Maintain or exceed the target billable utilization rate (typically ~65–70%) as set by Professional Services leadership, ensuring optimal allocation of time to client-facing, revenue-generating activities.

• Services Revenue Realized: Contribute to services revenue targets by delivering high-quality solutions, supporting upsell opportunities, and ensuring projects are completed on time and within scope.

• Client Satisfaction: Achieve high client satisfaction scores through effective communication, technical expertise, and proactive support throughout the project lifecycle.

• Project Delivery: Consistently deliver projects on schedule and within budget, with accurate time tracking and thorough documentation of all work performed.

• Responsiveness & Ownership: Demonstrate initiative and accountability by responding promptly to client and internal requests, and actively taking ownership of opportunities during both presales and implementation phases.

• Documentation Quality: Ensure all project documentation is complete, accurate, and delivered in a timely manner. This includes Statements of Work, configuration records, deployment notes, and client-facing materials. Quality will be assessed based on clarity, completeness, adherence to internal standards, and usefulness to stakeholders.

• Collaboration & Knowledge Sharing: Actively contribute to team knowledge by documenting solutions, sharing insights, and supporting cross-functional collaboration. Performance will be measured through peer feedback, participation in internal knowledge repositories, and responsiveness to team coordination needs during solution design and implementation.  

• Learnings & Certifications: Demonstrate continuous learning by staying current with emerging technologies, tools, and methodologies relevant to the role. Maintain required certifications and pursue additional credentials that enhance solution delivery capabilities. Performance will be assessed based on completion of training goals, certification status, and application of new knowledge in client engagements.

What do you get?
In accordance with the BC Pay Transparency Act the range for this role for BC residents is $85,000 - $105,000 per year plus a competitive commission structure. 

• Paid vacations
• Additional 5 personal days
• Paid sick days
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support 

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing. 

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter. 


About Us 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.