Online Support Assistant (Remote)
Posted 3 days ago
Job Details
Location
Salary
28 to 33 per hour (plus commission)
Job Description
Location: Work from Home (Anywhere in Canada)
Job Type: Full-Time / Part-Time
Experience Level: Entry-Level (No Experience Required)
Training: Provided
Tenstorrent is hiring Online Support Assistants to help support customers through digital channels. In this role, you will assist users by answering questions, guiding them through basic issues, and ensuring a smooth online experience.
This is a fully work-from-home position. No previous experience is required, and full training will be provided.
Key Responsibilities- Respond to customer inquiries via live chat and email
- Provide clear and helpful information to customers
- Assist users with basic technical or account-related issues
- Maintain accurate records of interactions
- Follow company guidelines and procedures
- Escalate complex issues when necessary
- Deliver professional and friendly support at all times
- High school diploma or equivalent
- Basic computer skills (typing, email, online systems)
- Good written communication skills
- Attention to detail
- Ability to work independently
- Stable internet connection
- Willingness to learn and adapt
- Competitive pay
- Paid training and career development opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for advancement
Application closing date is 2026-06-09
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