Customer Success Representative

Posted 14 days ago

Job Details

Full Time

Location

Delta, BC

Salary

dollar sign 50,000 to 60,000 per year

Job Description

Who- the Organization: Our Delta-based client is a successful and well-established manufacturer known for producing high-quality products and fostering a strong, people-first culture. For over 10 years, they have built a reputation for valuing their employees, encouraging collaboration, and celebrating team successes. Employees enjoy a supportive, team-oriented environment where contributions are recognized and career growth is encouraged.

What- the Role:
On behalf of our client, SWIM is recruiting for a Customer Success Representative who will report directly to a passionate and supportive Manager, Customer Success. This role is ideal for someone who enjoys helping customers, solving problems, and being part of a collaborative team environment.

Deliver an exceptional customer experience that builds long-term customer loyalty.
Respond promptly and professionally to customer inquiries via email, phone, and web chat while meeting defined service standards.
Maintain a friendly, empathetic, and solutions-focused communication style.
Serve as the first point of contact for customers, representing the company’s commitment to quality service and support.
Collaborate with internal teams to ensure customer requests are directed to the appropriate departments such as technical support, sales, or field service.
Assist with order entry and service coordination when required, ensuring accurate and efficient processing.

Who- the Candidate: Our client is seeking a motivated, proactive, and organized individual who thrives in a customer-facing environment. This is a great opportunity for someone looking to build a long-term career with a stable and growing company that offers opportunities for professional development.

The ideal candidate has strong communication skills, a positive attitude, and a genuine passion for helping customers. Candidates should be detail-oriented, able to manage multiple priorities, and comfortable working in a fast-paced team environment.

1–3 years of experience in a customer service or customer support role
Strong communication skills, both written and verbal.
Positive, collaborative attitude with the ability to work effectively across teams.
Strong customer service mindset with a genuine desire to help customers and solve problems.
Ability to manage multiple tasks while maintaining strong attention to detail.
Professional, diplomatic, and confident when interacting with customers and colleagues.
High school diploma required; an associate’s or bachelor’s degree in business, communications, or a related field is considered an asset.
Strong computer skills, particularly with Microsoft Office.

Where: Delta, BC. This is a full-time in-office role, Monday to Friday from 8:00 am – 4:30 pm. This opportunity is well suited for candidates living in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

How Much: Competitive base salary commensurate with experience and qualifications, likely in the range of $50,000 – $60,000.

In addition, employees will be eligible for:
• Paid vacation.
• Health benefits.
• Bonus incentives.

When & How to Apply:
This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can.

About Swim Recruiting

SWIM provides Permanent and Contract Recruitment Services in a variety of specializations and industries. Our well established client network includes small businesses right through to large global corporations.