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User Assistance Developer

Posted 4 days ago

Job Details



Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Overview

The User Assistance Developer will play a crucial role in creating and maintaining high-quality documentation and user assistance assets. This position requires strong technical writing skills, the ability to collaborate effectively with cross-functional teams, and a passion for delivering exceptional user experiences.

What you'll do

  • Collaborate with the cross-functional teams to create clear and concise documentation for our products, in the form of release notes, online help, and setup and user guides.
  • Assist in the development and implementation of best practices for technical writing, ensuring consistency, clarity, and accuracy in all documentation.
  • Review and edit technical documents to ensure they meet high standards of quality and are user-friendly.
  • Support the User Assistance Manager in planning and prioritizing documentation projects, ensuring deadlines are met.
  • Stay up to date with industry trends and best practices in technical writing, and contribute to the continuous improvement of our documentation processes.
  • Coordinate with translation teams to ensure accurate and effective translations for international audiences.
  • Contribute to a collaborative and positive work environment, fostering creativity and innovation.
  • Get involved in innovative internal projects in addition to writing assignments.

What you bring

    • Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
    • Proven experience as a technical writer, with a minimum of 3+years of experience.
    • Strong knowledge of technical writing principles, style guides, and documentation standards.
    • Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.
    • Proficiency in using tools such as Oxygen, Jira, and GitHub.
    • Familiarity with software development methodologies and technical concepts.
    • Strong analytical and problem-solving abilities.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Understanding of AI technologies is a plus.
    • Experience working in an Agile development environment is preferred.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 80000 - 136000(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:

Requisition ID: 392660 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 392660

Posted Date: May 6, 2024

Work Area: Software-Design and Development

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Vancouver, British Columbia, CA, V6B 1A9

About SAP

As a market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 296,000 customers in 190 countries to operate profitably, adapt continuously, and grow sustainably.



Company Size

10,000+ employees

Application closing date is 2024-07-21

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