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What you get to do every day:

Provide amazing help desk support for our global operation
Handle end-user requests, troubleshoot issues with hardware, software, applications and networking
Assist with our software and hardware purchase and renewal process. Including, but not limited to, AD/Azure AD & Microsoft Licensing Management
User administration of Google Apps, Jira, Slack, and other cloud services
Assist with the employee on-boarding process with a keen eye towards process improvements
Deploy new computers, migrate users to new hardware, upgrade hard drives, memory, etc.
Continually document and improve systems, process and IT policies
Prioritize tasks and work independently, while closely collaborating on broader IT projects
Provide on-call support when needed

What is needed for the role:

Outstanding interpersonal skills, including strong verbal and written communication skills
Excellent problem solving skills in order to diagnose, evaluate and resolve issues
Experience providing desktop support to users in a heterogeneous network
Hands-on Windows & Mac OS X troubleshooting experience
Ability to work on multiple projects at once
Appropriate certifications a plus 

What you bring to the role:

A passion for gaming (preferably ours) and highly creative environments
Excellent communication skills
3+ years of relevant experience
Knowledge of infrastructure systems, including networks, storage and servers
Ability to work to project milestones and production deadlines
Availability for on-call support
A fantastic attitude and mental flexibility
A singular passion for doing outstanding work
The ability to cope with changing priorities

It would be great (but not mandatory) if you have:

Experience working in a global IT organization, providing remote support
Knowledge of InTune & JAMF is a big plus
Experience with automation via scripting (language is your choice)