Ready to create innovative solutions and best practices?Join our team
Do you thrive in a fast-paced, team-centric environment? Are you a detailed-oriented individual who loves working on solving problems by leveraging creative solutions? If you want to be in a space where your knowledge and experience are used to make collaborative decisions to improve the health outcomes for Canadians, then read on as this is the job for you!Here's the impact you'll make and what we'll accomplish together
In this role, as a key member of our TELUS Health team, you will be joining a growing team of specialists, who are working to transform & convert health data for Canadian doctors to a TELUS Electronic Medical Record (EMR). This is an exciting opportunity to leverage your experience and skill set within an innovative and collaborative environment. Your work will be crucial to the success of the EMR platform within TELUS Health.Here's how
•Responding to escalations received from any team on events and problems
•Providing timely resolutions within the contracted service levels for all client supported software, hardware, and local area network (LAN) infrastructure
•Participating in various team & project meetings
•Responsible for the creation and maintenance of client specific documentation in support of a standard operating environment
•Providing direction for the more junior members in meeting the customer expectations
•Planning appropriate execution of own tasks so that time is effectively used and progress can be monitored Qualifications:You're the missing piece of the puzzle
•Technical skills within the core relevant technical proficiencies: software, hardware, networking
•Ability to work on company-wide, multi-functional complex systems
•Starting to develop advanced levels of skills in the area of interest in terms of technical expertise: software, hardware, networking
•Typically longer term view to technical issues
•Requires entrepreneurial abilities when dealing with customers
•Requires ability to provide technical consultation to internal & external customers
•Requires sound presentation skills to both internal & external stakeholders
•Experience with building technical documents/bulletins/communication
•High school graduate with Information Technology post-secondary training or equivalent Great-to-haves
1-3 years's experience in the following:
•Structured Query Language (SQL) experience
•Microsoft Active Directory or Microsoft Certified Systems Engineer (MCSE)
•Virtual Machine (VM) experience
•Coding or experience with Visual Basic (VB) scripts Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer:
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.