Join our team
The BCX Delivery team is passionate about the design and implementation of Cisco Voice solutions for our large and medium size customers. The team provides expert and professional technical consulting directly to TELUS customers in the functional assessment, planning, design, and training of Cisco and TELUS Hosted solutions. As part of the Solutions Delivery & Support group our team is highly dynamic and innovative, enabling a best in class delivery experience for our customers. This team has boundless energy, a passion for doing it right the first time and tremendous camaraderie and team spirit.Qualifications:You're the missing piece of the puzzle
You're an awesome team player, with the ability support the TELUS Integrated Solutions Delivery team as we provide Cisco Voice and Data design solutions leadership, implementation skills and support to our customers
In addition, you will support the leadership team in meeting the organization objectives of regional empowerment, central governance and strategy, in order to provide an integrated national delivery modelwith the ability to analyze all-encompassing customer situations, consider alternative solutions, apply sound judgment, and make appropriate decisions when required
•You will be part of a team responsible for delivering a comprehensive and robust suite of voice/data services across all business customer segments
•You are valued for your expertise and experience with Cisco Unified Communications Manager (CUCM) / Cisco Unity Connection (CUC) / Cisco Unified Communications Manager Express (CUCME) and Cisco Hosted Cloud Services(HCS)
•You will be responsible for providing and implementing architecture solutions that meet customer expectations and requirements
•You will partner with Project Managers and other team memebers to successfully deliver the implementation of Cisco Voice/Data solutions
•You are able to develop conceptual and comprehensive functional design documentation including MOPs and Test plans, which meets customer's business requirements
•You will lead intermediate and advanced technical sessions to business customers based on their specific design implementation
•You are confident in leading a technical Design & Implementation team on medium and large customer projects
•You are able to juggle multiple projects simultaneously
•You are able to troubleshoot any configuration discrepancies as they arise at time of cutover
•You have the Ability to secure Government of Canada level 2 security clearance and other government clearances as required
•You have an undergraduate or graduate degree or 10+ years of working experience Great-to-haves
•CCNP or CCIE certification
•GoC Security clearance Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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