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Technical Writer

Reference ID: technical-writer-11

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About us

Checkfront is seeking a talented Technical Writer to support our popular cloud-based booking and e-commerce application. Checkfront encourages a work-life balance, aligning team members with goals that are mutually beneficial.

Qualities We Look For

We’re looking for a Technical Writer who is an exceptional communicator, an educator at heart, and committed to helping our customers achieve success with our product. Preferred candidates for this position will have 3-5 years experience as a Technical Writer, impeccable communication skills, good technical knowledge of SaaS environments, and a positive attitude.

Our star candidates will also have the following qualities:

  • Driven, self-motivated and possess excellent time management skills.

  • Comfortable summarizing technical concepts and technical knowledge, and creating easy to understand technical documentation for a varied audience.

  • Empathetic and quickly able to build rapport with others.

Responsibilities
  • Create engaging and dynamic content for our customer-facing Knowledge Base

  • Assess our existing Knowledge Base, apply Information Architecture best practices, and implement consistent style guidelines to ensure high quality and usability.

  • Ensure that our documentation is of excellent quality, with content, screenshots and gifs updated regularly.  

  • Work closely with internal subject matter experts, including our Product, Support, and QA teams to research, write, and implement customer facing documentation.

Requirements
  • 3-5 years experience working as a Technical Writer.

  • Previous experience in instructional design and/or creating training and onboarding collateral.

  • Experience using documentation tools and technologies (e.g. Adobe FrameMaker, MadCap Flare, Camtasia, Droplr, Snagit).

  • Technical Writing related degree or diploma; or equivalent experience.

Bonus Points For
  • Experience using tools such as Zendesk, JIRA, Google Apps.

  • Familiarity with payment gateways (Paypal, Stripe, Square, Authorize.net), Google Adwords, Google Analytics.

  • Understanding of HTML, CSS, and exposure to programming languages.

  • Familiarity with the hotel/tour/rental industry.

How to Apply

We're excited to learn more about you! As part of our application process, we'd like you to experience our product, and explore our platform as though you are a prospective or current Checkfront customer. 

In addition to submitting your CV, please create a free Checkfront account for a fictional service based business (tours, accommodations and/or rentals), and include a link to your new business in your application.   


Posted: October 17, 2018
Closes: December 16, 2018
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Industry:
Technology

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About Checkfront

One of Canada’s top SaaS startups. We have a dedicated and diverse customer base that operate the most interesting businesses in some of the most amazing places around the world.