You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Impact Recruitment Inc.
Impact Recruitment Inc. Logo

Technical Support Analyst

Reference ID: 24414

Share job:

Apply Now

Technical Support Analyst

Location: Richmond

Salary: $40,000 - $50,000

Industry: Services

Functional Area: Information Technology


A global software organisation is seeking a Technical Support Analyst to deliver exceptional customer support and user experience to both internal and external client base. This is an exciting opportunity for the right candidate to take the next step in your career and grow with an already worldwide company. If you have any questions about this opportunity, please contact Karan at or 604.689.867 extension 275 for more information.




The company develops civil and transportation engineering software worldwide. The company has been operating for over 20 years and makes products for engineers, architects, drafters for infrastructure design and planning. Because of their history and reputation of success the company's products are the go to standard for departments of transportation at multiple state and national agencies throughout the world.




  • Excellent diagnostic/troubleshooting abilities and experience including fault resolution
  • Experience providing product technical assistance and producing technical presentations to both internal and external clients
  • Experience simulating and isolating problems in test environments
  • Prep and develop AutoCAD/MicroStation drawings
  • Actively assist Quality Assurance and Development teams with new software release testing and issue reporting
  • Experience producing issue reports, technical manuals and best practice guides
  • Communicate software related issues to product management and developers




  • Base salary of $40000 - $50000 plus full benefits and bonus


  • Diploma in an engineering or computer related discipline
  • Expert using AutoCAD or Microstation CAD Drafting tools
  • Programming experience, installing and configuring MS
  • Windows, Network and CAD environments considered an asset
  • Knowledge of CAD software such as Civil 3D considered an asset
  • Experience working with a CRM system considered an asset
  • Able to work hours that support our international client base



Please reply with a Microsoft Word version of your resume to to apply online. If you would like to speak with us directly regarding this role, please contact Karan at or 604.689.8687 ex: 275 for more information.


Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval.   While we will only be considering qualified applicants for this particular role, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Posted: January 23, 2019
Closes: March 24, 2019
Email Address:
Company Info
11-50 employees
Staffing, Recruiting, HR Outsourcing

Connect with employer:

About Impact Recruitment Inc.

Impact Recruitment is Western Canada's top specialized Recruitment Firm. With the ability to service every position within an organization, Impact is the ideal partner for your growing company....