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Technical Support Analyst - City of Victoria

Victoria, BC
Full Time
Competition #22/262

Internal/External Posting

Closing date: December 8, 2022

Technical Support Analyst (Continuous)

Information Technology Department


Install, maintain and upgrade personal computer software and hardware and provide technical support and training for users.

  • Provide support to staff on the application of various software programs; answer enquiries and solve software and hardware related problems; evaluate staff needs and make recommendations on hardware purchases, equipment allocations and software requirements. Research and report on technologies.
  • Analyze and make recommendations on personal computer training requirements. Develop and present classroom training programs on the use and application of software; Collect statistical data and prepare reports and documentation; maintain accurate records
  • Purchase, install, maintain and configure hardware and software; support hardware on a network; support telephone hardware and software; install, maintain and administer network systems including installation, setup, maintenance, training and support; administer enterprise management software; set up and maintain wireless network access
  • Ensure uniformity of standards for hardware and software programs; communicate technical information to client group, co-workers and contractors; act as team lead or provide assistance to projects as required; provide set up, advice and assistance with web pages for end users.
  • Perform related duties where qualified.

  • Work is generated by requests for service or assigned by supervisor.
  • Work is reviewed upon completion.
  • Issues such as misuse of equipment or software and hardware purchases are referred to supervisor.


Physical Effort:
  • Sit with arms unsupported while keyboarding. (often)
  • Lift and move medium weight computer equipment. (rare)
  • Mental Effort:
  • Short periods of intense concentration while solving user problems or configuring systems. (Often)
  • Visual/Auditory Effort:
  • Focus on printed material and computer for short periods. (frequent)

Work Environment:
  • Office

  • Organize and prioritize work.
  • Understand and apply the techniques of computer hardware, software, and network operating systems.
  • Advanced level operation of current City hardware and software.
  • Design, plan and implement local area network systems.
  • Provide technical guidance and advice to user departments.
  • Maintain accurate records.
  • Establish and maintain effective working relationships.
  • Deal with the public in a courteous and tactful manner.


Formal Education, Training and Occupational Certification:
  • Diploma in Computer Science or Microcomputer technology. (2 years)
  • Required to obtain criminal record check.
  • Required to sign attestation of confidentiality.

  • 4 years of related experience
  • or an equivalent combination of education and experience.


May be requested to substitute in a more senior position.

Work schedule: Monday - Friday, 35 hour work week

$44.86 per hour, Pay Grade 14

Job Code #4153

This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

COVID-19 Vaccination Requirement

Applicants who are not current City of Victoria employees will be asked to provide proof of vaccination against COVID-19 during the recruitment process. External applicants who cannot be fully vaccinated based on a protected legal ground as defined in the BC Human Rights Code may request an accommodation.

At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

If you require assistance, please email us at


Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Intermediate Level
Software and Programming