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Tech Center Integration Manager

Victoria, BC
Full Time
2 days ago

About Us: 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.  This position will be based in our warehouse located in Victoria, BC.  


Position Purpose & Summary 

We are currently looking to fill the position of Technology Integration Center Manager to manage daily operations within our Victoria, BC warehouse.  Microserve operates a fully functioning warehouse, which includes general warehouse and logistical operations as well as complete imaging and secure data disposal services. The successful applicant will maintain high levels of accuracy throughout all areas of the warehouse; lead and develop the warehouse team and provide impeccable customer service to our internal and external clients.  

The Technology Integration Center Manager will be “boots on the ground” and will work closely alongside all warehouse employees.  They will engage and connect with their teams to ensure the teams are running efficiently and with high engagement.  If you have the knowledge and expertise in warehouse operations, we invite you to apply today. 

Key Areas of Accountability 

  • Provide hands on, operational leadership for all aspects of the Technology Integration Center, including warehousing logistics, inventory management, technology configuration and secure disposal services  

  • Maintain up to date processes and documentation  

  • Develop and deliver training for all team members 

  • Manage inventory levels while balancing space constraints  

  • Develop, monitor and report on delivery of services in relation to meaningful KPIs 

  • Maintain high degree of engagement for team members by providing feedback, coaching and disciplining employees 

  • Responsible for full cycle recruitment for all employees; including onboarding and conducting annual performance reviews 

  • Work closely with Sales, Purchasing and Service teams to assure quality service levels to both internal and external customers 

  • Confirm inventory levels by conducting physical counts and reconciling with ERP. 

  • Maintain physical cleanliness and organization of Technology Integration Center  

  • Ensure equipment is in good working order 

  • Ensure physical and data security policies are enforced and are followed 

  • Responsible for loss prevention via identifying, mitigating and escalating potential risks to all physical, data and electronic assets  

  • Manage workplace safety within the Technology Integration Center 

  • Participate in the identification and implementation of continuous service improvement opportunities  

  • Manage the Asset Recovery (AR) teams responsibilities within the warehouse 

  • Ensure client specific AR processes are efficient, documented and kept up to date 

  • Maintain Industry Standards and best practices for all AR processes 

  • Leverage IT Service Management best practices in delivery of technology configuration and asset recovery services 

  • Understand and execute in accordance with client-specific configuration, disposal and information security processes and policies 

  • Ensure correct asset information is maintained in appropriate Microserve and client systems 

  • Participate in ongoing process and service improvement programs and initiatives 

  • Maintain Industry Standards and best practices for all processes 


Required Skills & Experience 

  • Minimum of 5 years progressive experience in management of warehousing and logistics  

  • Experience and/or knowledge of IT Service Management 

  • Computer skills (Excel, Word, PowerPoint, Outlook) 

  • Proven knowledge of warehouse policies and procedures/standards 

  • Excellent problem-solving skills 

  • Impeccable written and verbal communication skills 

  • Able to work with all levels of staff 

  • Self-motivated and with a positive attitude 

  • Adaptable and flexible to change in a large organization 

Desirable Skills & Experience 

  • Experience and/or training in the implementation and operation of relevant quality management systems and continuous improvement methods is an asset 

  • Relevant post-secondary education or ongoing professional development preferred 

  • Knowledge of data and information security legislation and best practices 

Information Technology