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System Support Analyst

Full Time
13 days ago
18 to 45 per hour (plus commission)

The Expertise You Have

  • Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
  • Production support experience in the financial industry
  • Hands-on experience with Linux, Windows, VMware Operating Systems, Storage, Networking technologies and supporting applications hosted in a cloud environment.
  • Proven expertise in Application Disaster recovery and automation
  • Ability to participate in on-call rotation including weekends and evenings
  • ITIL, ITSM and CSM certification preferred

The Skills You Bring

  • Your hands-on experience with Operating Systems, SQL, PL/SQL, Control-M, HPOO and OBIEE
  • Experience in automation of manual processes, developing operating manuals, application deployment and CI/CD Pipeline support
  • Your proficiency in Shell scripting, Java, Python or other programming languages for developing customized automation solutions
  • Experience in disaster recovery testing and deploying applications to the cloud
  • Knowledge of networking, operating systems, database and storage technologies
  • Ability to manage incidents, impact assessment and communicate optimally
  • Your working experience in working with product teams in an agile environment

The Value You Deliver

  • Responsible for stability, day to day support of critical applications and batch processing
  • Incident Management, remediation, root-cause identification, vendor co-ordination and deployment of bug fixes
  • Timely escalation to all partners for high impact incidents and close co-ordination with other support teams in Enterprise Infrastructure
  • Identifying business cases for automated solutions, development and deployment of those solutions to reduce manual intervention and human errors
  • Disaster recover testing and risk policy alignment
  • Deploying applications in hybrid environments, log aggregation and trouble shooting
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