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Support Engineer

Location
Vancouver, BC
Details
Full Time
12 days ago

Lumerical is a leading developer of photonic simulation software – software which enables research and development professionals to predict how light behaves within complex structures, circuits, and systems.  Photonics unlocks many possibilities for the world’s most innovative companies who increasingly rely on virtual prototyping to explore new product concepts and optimize designs. Our customers are developing the technology of tomorrow – things like LiDAR systems for autonomous cars, virtual reality headsets, cellphone cameras, communications equipment for data centers and new platforms for quantum computing.  

As a Support Engineer, you will work closely with customers to help them achieve their R&D goals using Lumerical’s industry-leading photonic design software.  In addition to providing technical support, you may provide on-site product training and are responsible for developing a wide range of technical content including documentation, application examples and training courses. Support Engineers are a crucial resource regarding product usage and customer feedback and therefore often work closely with the Sales, Marketing, Customer Experience and R&D teams.   

As one of the primary intermediaries that exist between Lumerical and their customers, you will have excellent interpersonal skills, a keen interest in physics, and a desire to apply proven technical skills to solve R&D problems currently faced by leading technology companies around the world.   

Responsibilities  

  • Fielding challenging enquiries regarding product usage in advanced applications; 
  • Creating and maintaining product training courses for both live and online delivery;  
  • Enhancing Lumerical’s documentation and application examples by developing simulation methodologies to address novel customer problems; 
  • Identifying promising areas for future products through interaction with customers; 
  • Working with the R&D team to test and develop new products; and 
  • Traveling, up to 20%, to understand customer needs, offer support and conduct training.  

Minimum qualifications  

  • A graduate degree in Electrical Engineering, Engineering Physics, Physics or with a focus on semiconductor device modeling; 
  • Experimental or theoretical knowledge of semiconductor devices, optoelectronics or related applications and technologies;
  • Experience using Lumerical’s DEVICE or other TCAD device simulation tools;
  • Good understanding of photonic science, applications and technologies; 
  • Experience with scripting languages such as Matlab or Python
  • Excellent communication skills in written and spoken English;  
  • A keen interest in working with customers to ensure their success; and
  • Technical writing experience and attention to detail.
Category
Engineering Information Technology Science