Job description: Amazon Payment Services team is looking for a talented and enthusiastic Support Engineer who is passionate about operations excellence. Payment services is responsible for handling most of Amazon's transactions. As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
As a support Engineer in Payment Services, every day will bring new and exciting challenges on the job: • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines. • Work on operations and maintenance driven coding projects, primarily for Java based projects and AWS technologies. • Help measure the performance of our services and drive initiatives to increase availability, ensure security and reduce effort for recurring tasks. • Support software deployment in staging and production environments. • Develop tools to aid operations and maintenance. • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
Basic qualifications • B.S. in Computer Science, Engineering or a related technical field • 2+ years overall development/technical support experience • Knowledge of the UNIX/Linux operating system • Knowledge of Java based technologies • Strong customer focus • Ability to juggle many tasks and projects in a fast-moving environment
Preferred qualifications • Proven ability to troubleshoot and identify the root cause of issues. • Demonstrated skill and passion for operational excellence. • Experience in a 24/7 production environment is a plus. • Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
• Bachelor's Degree in Computer Science or related field, or 2+ year relevant work experience • 2 or more years' experience in software development • Computer Science fundamentals in OO design, data structures and algorithm design • Proficiency in a modern programming language such as C++ or Java
Preferred Qualifications • Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a UNIX or Linux platform) • Knowledge of Perl or other scripting languages a plus • Experience with distributed (multi-tiered) systems, algorithms, and relational databases • Experience in optimization mathematics (linear programming, nonlinear optimization) • Ability to effectively articulate technical challenges and solutions • Deal well with ambiguous/undefined problems; ability to think abstractly • Previous technical internship(s) preferred • Graduate degree a plus • Strong written/spoken communication skills • Experience with system architecture/design • Experience with distributed systems operating in a scalable/high volume environment
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation