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Sr. Technical Program Manager - AWS Serverless / AWS Messaging

Vancouver, BC
Full Time
5 hours ago
Work hard, have fun, and make history at Amazon Web Services (AWS).

The Amazon Simple Notification Service (SNS) team in Vancouver is searching for a passionate and customer-focused Sr. Technical Program Manager (Sr. TPM), with a track record of delivery. We are looking for a self-starter individual, who can help us raise the bar in program management practices and operational excellence, while serving hundreds of thousands of customers around the globe.

The Role:

We are looking for a Sr. TPM for the Amazon SNS application-to-person (A2P) team. The A2P team owns Amazon SNS features such as mobile text messaging (SMS), mobile push notifications, and email notifications. You will interface daily with product managers, engineers, and managers across Amazon SNS. You can also expect to work across different AWS teams, as well as 3rd-party carriers and partners, in order to deliver customer-facing features and lead programs that directly impact and improve the Amazon SNS customer experience. You will need to think across the entire lifecycle of a program and be able to put in place scalable mechanisms that drive results.

The Product:

Amazon SNS is a fully-managed messaging service for both application-to-application (A2A) and application-to-person (A2P) communication. The A2A functionality provides topics for high-throughput, push-based, many-to-many messaging between distributed systems, microservices, and event-driven serverless applications. Using Amazon SNS topics, our customers' publisher systems can fanout messages to a large number of subscriber systems, including Amazon SQS queues, AWS Lambda functions, Amazon Kinesis Data Firehose streams, and HTTPS endpoints, for parallel processing. The A2P functionality enables our customers to send messages to users at scale via SMS, mobile push, and email.

The Team:

The Amazon SNS team is a diverse, inclusive, and friendly AWS service team, out of beautiful Vancouver - BC. Our team is composed of product managers, software development managers, engineers, and designers. We build scalable messaging and notifications services, as part of the AWS Messaging and AWS Serverless organizations.

Diversity & Inclusion:

At AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (Gender Diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:

Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Equal Opportunity:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit


• Technical fluency; comfort understanding and discussing technology concepts, schedule trade-offs, and new opportunities with technical team members.
• Track record of delivering results for large, cross-functional initiatives, while managing multiple competing priorities.
• Experience defining customer requirements for complex products or systems.
• Experience taking ownership and driving results.
• Great written and verbal communication skills.


• Knowledge in the telecom industry, including text (SMS), voice, and other protocols.
• Bachelor's degree in computer science, mathematics, engineering, or a related field.
Management and Executive