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Sr. Manager, AWS Knowledge Management

Reference ID: 759705

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Job location: 510 West Georgia Street, Vancouver, V6B 0M3

Are you interested in defining, building and taking to market solutions and services to identify, capture and share knowledge? Do you have experience standardizing information sharing processes across multiple teams? We are looking for a technical leader to drive the AWS Knowledge Management strategy inclusive of processes, tools and platforms that assist partners, our customers and internal teams in finding the right information at the right time.

You will be responsible for defining and developing the KM services and solutions along with their roadmap, the alignment with internal stakeholders to capture & generate content, defining its lifecycle and managing its optimal exposure to all internal and external consumers.

You have direct experience with and understand content management systems and knowledge management mechanisms and tools. You are passionate about information and the transformation of information into knowledge that helps customers thrive.

Roles and Responsibilities
• Drive technical vision and strategy for Knowledge Management mechanisms and systems at AWS, in coordination with other internal partners and stakeholders.
• Maximize benefits of knowledge management initiatives through innovate service offerings, compelling communication and the implementation of effective, collaborative processes, systems and behaviors
• Manage the roadmap for internal technical question and answer systems including making available externally to customers and partners
• Collect and define requirements and maintain a consistent strategic direction and operational architecture for content management
• Identify opportunities for cross-disciplinary collaboration and innovation to drive greater business efficiency, value and effectiveness
• Assess, recommend, select, implement and manage content authoring and delivery tools and platforms as required
• Lead a cross-functional team consisting of development, operations and program management
• Partner with Training and Certification, Business Development, Service Teams and Field Sales to generate a feedback loop to drive innovation and priority

Salary Range: $138,700 to $231,600/yr, commensurate with experience

Benefits: Amazon provides a full range of benefits for our global employees and their eligible family members. Eligible employees may also receive signing bonuses and Amazon Restricted Stock Units. While they might vary from location to location, Amazon benefits for Canada may include:

• Health Care
• Savings Plans
• Income Protection
• Paid Time Off
• Signing Bonuses
• Employee Stock


• Bachelor's degree in Information Science, Computer Science, or 10 years equivalent work experience
• 7+ years of content/knowledge system management experience in senior technical leader positions
• Advanced knowledge of content management technologies, protocols and development tools/platforms
• Experience in systematizing operational processes for scalability
• Experience in selecting and defining Knowledge Management System requirements and specifications


All applicants must meet the basic qualifications.

Posted: January 11, 2019
Closes: March 12, 2019
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Company Info
51-200 employees

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