Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems.
Amazon Connect team is looking for passionate and talented Software Development Managers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow.
You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus. To succeed in this position, you'll help to establish teams developing new systems from scratch, working closely with senior technical leaders within the team and across AWS. You'll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You'll drive a culture that values operational excellence, security, customer focus, and continuous improvement.
Learn more about Amazon Connect here: https://aws.amazon.com/connect/
Media coverage on Amazon Connect: https://techcrunch.com/2017/03/28/aws-amazon-connect/
Power of Amazon Connect: https://www.youtube.com/watch?v=9qky_E39-_I
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS
• Bachelor's Degree in Computer Science or related field.
• 5+ years experience building successful production software systems.
• 3+ years of management experience (including a combination of experience hiring, managing performance, and providing technical leadership)PREFERRED QUALIFICATIONS
Experience in designing and building sophisticated fault-tolerant distributed systems
Understanding of developing software with systems-level performance constraints.
Familiarity with communications and metrics.
Experience in driving systemic operational improvements.
Experience managing other managers.
Professional traits that are not unique to this position, but are necessary for Amazon leaders:
Exhibits excellent judgment
• Has relentlessly high standards and a creative problem solver.
• Is able to dive deep and is dedicated to the business needs
• Expects and requires innovation of her/his team
• Has passion and convictions and the innate ability to inspire passion in others
• Strong results orientation
• Thinks big
1)"Meets/exceeds Amazon's leadership principles requirements for this role
2)"Meets/exceeds Amazon's functional/technical depth and complexity for this role
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Software and Programming