Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly,
Amazon Machine Learning, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience.
We are working on a new product aimed to disrupt the industry. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity of owning and building a core part of the new product, along with managing the team of engineers working on it. You will be playing a crucial role and get the opportunity to and deliver scalable, resilient systems while maintaining a constant customer focus.
As a developer on our team, you'll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across Amazon Connect. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Learn more about Amazon Connect here.
Power of Amazon Connect:
• Bachelor's degree or higher in Computer Science, Engineering or equivalent experience to a Bachelor's degree
• 3+ years professional experience in commercial or web-scale system software development and delivery
• Proficiency in, at least, one modern programming language such as C, C#, Java, Go, etc.
• Proven understanding of scalable computing systems, software architecture, data structures and algorithmsPREFERRED QUALIFICATIONS
• Experience contributing to the architecture, design patterns, reliability and scaling of new and current systems
• Depth in data structures and algorithms, especially those dealing with concurrency or scaling
• Experience designing, building and delivering high quality software on time
Amazon is committed to providing accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, advise Human Resources if you require accommodation, including in order to apply for a position.
Software and Programming