You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
NTT DATA

ServiceNow Developer-Remote Work from Home

Location
Burnaby, BC
Details
Full Time
6 days ago
Req ID: 132164

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Developer-Remote Work from Home to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

ServiceNow Lead Developer/ Architect

Role Responsibilities:

• Defines policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects

• Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations

• Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution

• Leads any ServiceNow technical issues preventing successful service delivery and communications towards successful resolution

• Architect, design and deploy solutions using ServiceNow platform

• Define development best practices, architecture, code review check list , provide technical leadership and mentoring the ServiceNow Team

• Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow andotherplatform

• Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform

• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes

• Implementation of approved apps from ServiceNow application store

• Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state

• Validate all Requests for Enhancement (i.e.platform changes) providing technical perspective and recommendations and perform feasibility study where required

• Set standards for mid server deployment and usage

• Conducting platform performance audits and remediation activities

• Analyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables

• Develop agreed integrations between the Client ServiceNow system and external systems

• Responsible for executing patching and upgrades to the ServiceNow Platform

• Act as the Problem Manager for Platform related Problem Records

• Ensure adherence to quality standards and attainment of project deliverables

Basic Requirements:

• 6+ years of "hands-on" ServiceNow Platform experience
• 2+ years of ServiceNow Architect experience
• 2+ years ITIL Process/ ServiceNow Implementation Experience (Has worked at least 1 end to end implementation of ITSM or ITOM module of ServiceNow)

Highly Preferred Skills:

• Service Now Certification (Admin/ Implementation highly preferred ; Developer)
• ITIL Process Implementation + Certification
• Experience in conducting onsite assessments that shall involve gathering requirements from the customer and documenting the requirement specifications
• Experience in designing and implementing solutions by mapping customer's business processes
• Experience in conducting User Trainings and supporting User Acceptance Testing to get customer sign-off on the projects
• Experience in Pre-sales activities such as RFPs, solution design & effort estimation
• Possess excellent written and verbal business communication skills to communicate and make executive level presentations to the customers as well as organizational
• Ability to learn and adopt new technologies as well staying current on existing ones, pursuing experience and certifications in leading edge or primary technology areas

#LI-NAM
#INDICS

For more information contact Jonathan.jokubaitis@nttdata.com

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Consulting, Developer, Information Technology, Programmer, Pre-Sales, Technology, Sales
Category
Information Technology