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ServiceNow Architect

Vancouver, BC
Full Time
2 days ago
Req ID: 265720

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Architect to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Lead Developer/Architect

The Lead Developer is an expert in ServiceNow design and development principles that enables him/her to work with external development partners and key stakeholders to develop solutions that embrace ITIL processes and best practices. He/she will be responsible for defining the platform governance, architecture & evolution roadmap, and will drive innovation in the field of analytics, business intelligence & self-service.


• Define policy & standards - Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc. for ServiceNow projects
• Create and maintain API and data integration processes between ServiceNow and other applications.
• Define development best practices, architecture, code review and provide technical leadership and mentoring to the ServiceNow Team.
• Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
• Responsible for executing patching and upgrades to the ServiceNow Platform.


• 6 years of experience as ServiceNow Architect
• Should have worked on at least 1 end to end implementation of ITSM or ITOM module of ServiceNow
• 3 years of hands on experience on ServiceNow integrations
• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist
• Service Now Developer Certified



About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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