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Service Technician Level 2

Kamloops, BC
Full Time
28 days ago

Role and Responsibilities

The Service Technician will be required to respond to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add/move/changes and installation of new systems.


  • Delivery of technical services to end users, specifically in desktop, laptop and printer hardware repair
  • Configuring and reloading of OS
  • Effective and timely use of call management and reporting tools
  • Maintaining a high level of customer satisfaction through clear spoken and written communication


Qualifications and Education Requirements

  • Ability to establish and maintain positive customer Requirements
  • 2 years of relevant hardware and troubleshooting experience
  • Advanced knowledge of Windows 7, Visa, XP, Microsoft Office suite
  • Technical certifications considered an asset (i.e. A+ Certification)
  • Excellent customer service skills
  • Self-starter with the ability to work as an effective team member service
  • 3+ years experience in an enterprise/business IT environment
  • Must be able to lead junior employees and lead when required
  • Knowledge of desktop hardware, preferably from an enterprise or business environment
  • Knowledge of software installation and troubleshooting in a Windows environment
  • Experience in PC assembly or repair
  • CompTIA A+ Certification (or similar) considered an asset
  • Vendor-specific hardware certification desired


Position requirements

  • Must be able to lift 50+ lbs.
  • Must be able to pass a criminal record check (CPIC)
  • Must have vehicle to travel in between clients

Corporate responsibility

Employee will understand, meet and live our core values

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven


Information Technology