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Service Supervisor

Surrey, BC
Full Time
4 days ago

Number of Openings: 0

Worker Type: Permanent

Position Overview: Choosing a career is not an easy thing to do. At Finning (Canada) we offer opportunities for career advancement, excellent benefits, company get-togethers and a great team spirit making Finning an excellent place for you to work and excel. Finning (Canada) offers you the opportunity to work within a dynamic group of people who strive to succeed.

We are looking for people who have the ability to see opportunities where others cannot. Individuals who help our customers and drive our business objectives. People who are eager to contribute their talents and their ideas to a successful industry leader. If that describes you, then let's talk about your future with Finning (Canada).

As a Service Supervisor with Finning Canada, you will manage the team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. You will develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals.

We look forward to you joining our team!

Job Description:
  • Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning's Safety Policies, Programs and initiatives
  • Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations
  • Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
  • Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
  • Motivate and develop technicians to achieve personal and team performance objectives
  • Provide guidance to the teams on Finning policies
  • Review and monitor warranty statements to ensure business objectives are achieved
  • Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports

  • Heavy Equipment Technician certificate is preferred
  • Minimum 5 years leadership experience
  • Strong interpersonal and communication skills
  • Excellent planning and organizational skills
  • Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation
  • Driver's License with a clean Driver's Abstract

To learn more about Finning please visit

W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.
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About Finning

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. We sell, rent and provide parts and service for equipment and engines to customers in various ...

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Transportation and Warehousing
10,000+ employees