Ballard's After Sales Support Team has a position available for a Service Engineer (E3) in our Burnaby facility.
Responsibilities The successful candidate will:
Work with Product Engineering to develop, update and improve the troubleshooting guide to support the various Ballard products in the field
Provide advanced troubleshooting support for regional field service teams
Coordinate and liaise with Product Engineering, Manufacturing, and Quality teams to develop containment (short term) and permanent corrective actions (long term) for customer issues
Develop PM (preventative maintenance) and CM (corrective maintenance) processes for servicing motive products utilizing PFMEA, Process Flow, Control Plan, and DFMEA tools (cascaded critical and significant characteristics)
Develop training material for field service technicians (regional teams), service providers, and customers
Provide design inputs and recommendations to the Product Engineering team to enhance existing and future product designs in terms of product serviceability.
Specify, procure, commission, and qualify any special equipment or tools required for servicing products in the field
Support product commissioning activities in the field to understand the integration of the different Ballard products and customer systems in the field
Identify areas for performance improvement within the after sales group
Degree in systems engineering, mechanical engineering, electro-mechanical engineering or a related field
minimum 5 years of directly related experience in an hands-on industrial/product development/ system testing setting
Knowledge of electrical/electronic components and their characteristics, applications and limitations,
Knowledge of system control algorithm and control logic
Strong critical thinking and troubleshooting skills
Ability to read Process & Instrumentation Diagrams,
Good understanding of fuel cell system operation is considered an asset
Excellent written and verbal communication skills
Strong organization skills
Available for travel to customer sites periodically
Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.