DRIVING POSSIBILITIES

Position: Service Advisor

Status: Full-Time

Dealership: OpenRoad Honda Burnaby

Department: Service

Ready to Join the Most Driven Team in Town?

At OpenRoad Honda Burnaby, we don't just fix cars, we wow guests, fuel smiles, and turn every service visit into a five-star experience. Our Service Team is the heartbeat of a top-ranking Honda dealership, and we're looking for a charismatic, detail-loving, customer-obsessed superstar to help us keep that engine roaring.

This role is all about driving possibilities, for our guests, our team, and your own career growth. If you can juggle repair orders while cracking a smile, treat every guest like family, and still have time to make the lounge shine brighter than freshly polished chrome, you might just be our kind of people.

Buckle up. This isn't your average service advisor role, it's a front-row seat to excellence, laughter, and horsepower!

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A Career at OpenRoad Honda Burnaby Means You'll Enjoy:

• Opportunity to earn between$70k - $90k in your first year! And even more later.
• The opportunity to work with a variety of OEM brands, including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen, and more.
• Full training providedwith ongoing development, mentorship, and support.
• Work alongside industry leadersand some of the best managers in the business.
• Amazing incentives, including: Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• A positive, high-energy cultureand community-focused environment.
• Fun store and group events- food trucks, BBQs, car meets, awards nights, holiday parties, bowling nights, and more.
• Proud supporters of our local community- schools, animal hospitals, sports teams, and local charities.
  
  

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Roles and Responsibilities:

• Customer Interaction:Respond promptly and accurately to customer inquiries, document vehicle concerns, and ensure clear communication throughout the service process.
• Repair Order Accuracy:Prepare complete, legible, and accurate repair orders with all necessary customer and vehicle information, including signatures.
• Paperwork Management:Process and finalize all service paperwork efficiently as jobs are completed.
• Service Scheduling:Schedule service appointments with realistic timelines, adjusting for additional repair needs when required.
• Repair Monitoring:Track work-in-progress to ensure quality, timeliness, and proactive customer updates on delays or additional repairs.
• Customer Delivery:Review all completed repairs and service changes with customers at vehicle pickup to ensure understanding and satisfaction.
• Warranty and Documentation:Verify warranty coverage, repair dates, and mileage, while suggesting additional necessary repairs using service history.
• Customer Relations:Resolve complaints to achieve mutually beneficial outcomes and recommend preventive measures to reduce recurring issues.
• Operational Support:Conduct vehicle walkarounds, manage loaner vehicles or alternate transportation, and maintain organized, clean workspace areas.
• Compliance and Safety:Follow company policies, uphold OpenRoad's standards for customer satisfaction (CSI), and adhere to all safety practices and reporting protocols.

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To Be Successful, You'll Need:

• Experience - Minimum 5 years as an Automotive Service Advisor or in Automotive Sales, demonstrating proven expertise and customer-facing excellence.
• Automotive Know‑How- Solid understanding of vehicles, service tools, and equipment to support accurate, efficient work.
• Customer‑First Mindset- Skilled in customer satisfaction and retention, turning every visit into a positive experience.
• Tech‑Confident- Comfortable using computerized maintenance systems to organize records and create clear, accurate reports.
• Collaborative Spirit- Works cooperatively with teammates at all levels to keep the service drive running smoothly.
• Sound Judgment- Makes thoughtful, timely decisions while staying calm and professional under pressure.
• Licensed and Ready to Roll- Holds a valid British Columbia driver's license with a clean driving record.

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What to Include with Your Resume:

(Attach a cover letter or include a few paragraphs directly on Indeed.)

• What makes you a great salesperson
• A few of your most notable recent accomplishments
• The books or courses you've recently completed
  
  

We believe in teamwork, fun, and winning together.

All it takes is integrity, genuine curiosity, relentless drive, resilience, empathy, clear communication, a growth mindset, and the courage to go the extra mile - every single day.

We're in this to win - and we're looking to partner with the best because we strive to be the best.

Are you ready to take the next step and build a solid career?
If the answer is yes, email your resume today - don't wait!

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Or skip HR and contact me directly:

Leon Cheliadin
General Manager, OpenRoad Honda Burnaby
Call/Text: 604-715-0377
"Do or do not. There is no try"

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.