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Service Advisor

Reference ID: 3230181

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Service Advisor

Position Overview

Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer

BCAA'sNanaimoServiceLocationhasan openingforaregular part-timeServiceAdvisor (working more than 20 hours). As one of BCAA's Member-facing team members, the Service Advisor is an insurance professional dedicated to delivering amazing Member experiences through the servicing of BCAA's products and services, with a focus on Membership and auto insurance products. The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with all of our Members and helps them derive the maximum value from their Membership through identifying needs for additional BCAA products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.

What is the status?
Regular part-time

What are the hours?
Working more than 20 hours per week

How many are we looking for?
What BCAA offers you:
It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being one of AON Top 50 Employers in Canada - 2018 and Top 50 Employers for Young People - 2015.
•Great compensation packages, including bonus
•We enthusiastically support learning and advancement opportunities for our team members offering, Automotive Apprenticeship and Leadership Development programs.
•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.
•Our team members get to make a difference in the lives of our Members and their communities every day.
•We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
•We are an equal opportunity employer that's committed to accessible, inclusive employment .

Key Responsibilities Include
Sells and upgrades BCAA products and services to new and renewing Members
    • Through consultative in-person or over the phone sales, acquires new Membership and Autoplan and private auto insurance sales; where required and with the appropriate qualifications, sells additional BCAA products and services • Renews BCAA Memberships and Autoplan and private auto insurance policies by reviewing current coverages and making recommendations ; where required and with the appropriate qualifications, renews additional BCAA products and services • Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions • Deepens Member relationships through excellence in customer service including informing Members of Member value and opportunities to save • Collaborates with BCAA and other supplier's Underwriters • Meets all prescribed sales, business-building and retention targets, and BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Manages Member/customer accounts and concerns
    •Updates Member information and insurance policy details in applicable systems•Processes home and travel insurance endorsements and cancellations; where required, process endorsements and cancellations for BCAA Memberships and additional products and services•Where required, issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides•Resolves Member concerns by following BCAA's Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and manages Member/customer documents
    •Processes payments and follow up on outstanding payments•Issues new and renewal home and travel insurance policies, cancellations and endorsements; where required, issue new, renewal, endorsements and cancellations for BCAA Memberships and additional products and services•Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and maintains industry, product and systems knowledge
    •Maintains a working knowledge of all BCAA Membership and insurance manuals, best practices, standards, policies and systems•Attends required BCAA and industry training courses•Keeps up-to-date with industry knowledge and competitor's product offerings•Maintains annual insurance licensing requirements

Other duties, as assigned

Minimum Qualifications
Minimum Qualifications
    • Completion of Grade 12 • 2 years' experience in a sales and service environment • Level 1 insurance license (or willing to obtain within 3 months of employment) • Demonstrated sales productivity and customer service skills • Demonstrated multi-tasking skills and proven ability to prioritize activities • Strong interpersonal communication skills • Ability to work within a fast-paced team environment and maintain a high level of professionalism • Proven judgment and decision-making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations. • Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Ability to meet prescribed sales, business-building, retention and customer satisfaction targets and objectives • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications
    • CAIB certification • Completion of Autoplan Essentials • Knowledge of applicable BCAA and ICBC systems • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC • Ability to speak alternate languages that would support particular market demographics


Job Status
Regular Part Time (RPT+)

Date Added

Location Name

Location Name

British Columbia [BC]

Pay Class
Hourly plus Incentive Pay

Compensation & Benefits Overview

Posted: November 13, 2018
Closes: January 12, 2019