Service Advisor: Call Centre- WE TRAIN YOU! Position Overview Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer Grow Your Career with BCAA! A Top 50 Best Employer! Part-Time & Full-Time Service Advisor (Insurance) Opportunities
Your career starts here! BCAA will provide you with fully paid insurance training to become a Service Advisor for our Member Contact Centre and Service Locations. Service locations include all certified and non-certified locations throughout British Columbia.
Our in-depth and on-the-job insurance training program provides coaching and learning support so that you can obtain your level 1 Insurance License (Fundamentals of Insurance) in just 2 months. If you have superior customer service, communication skills and the desire to work with an Insurance leader, apply today!
As a Service Advisor, you will be dedicated to delivering amazing Member experiences through promoting BCAA's services, with a focus on Membership, auto or travel insurance products. You are a positive brand ambassador and find satisfaction in building long-lasting relationships with our Members. You help them to obtain the maximum value from their Membership through identifying their needs and providing BCAA products and services, demonstrating that Membership is Rewarding!
As a BCAA team member you will collaborate with the BCAA team to ignite unparalleled Key Responsibilities Include Sells and upgrades Membership and auto insurance to new and renewing Members
•Through consultative in-person or over the phone sales, acquires new Membership and Autoplan and private auto insurance sales; where required and with the appropriate qualifications, sells additional BCAA products and services •Renews BCAA Memberships and Autoplan and private auto insurance policies by reviewing current coverages and making recommendations; where required and with the appropriate qualifications, renews additional BCAA products and services•Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions•Deepens Member relationships through excellence in customer service including informing Members of Member value and opportunities to save•Collaborates with BCAA and other supplier's Underwriters •Meets all prescribed sales, business-building and retention targets, and BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines Creates referrals for cross-selling of BCAA products and services to new and renewing Members
•Creates referrals for Senior Insurance Advisors for cross-selling homeowners' and travel insurance•Creates and follows up on future business leads and upcoming renewals Manages Member/customer accounts and concerns
•Updates Member information and insurance policy details in applicable systems•Processes Membership and Autoplan and private auto insurance endorsements and cancellations; where required, process endorsements and cancellations for additional BCAA products and services•Issues new and renewal Membership transactions and Member entitlement products such as Trip Tiks (auto travel route planning), passport photos, international driving permits, Member maps, tour books and camp guides•Resolves Member concerns by following BCAA's Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goalsProcesses and manages Member/customer documents
•Processes payments and follow up on outstanding payments•Issues new, renew and makes changes to Memberships•Issues new and renewal Autoplan and private auto insurance policies, cancellations, endorsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional BCAA products and services•Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness Acquires and maintains industry, product and systems knowledge
•Maintains a working knowledge of all BCAA Membership and insurance manuals, best practices, standards, policies and systems•Attends required BCAA and industry training courses•Keeps up-to-date with industry knowledge and competitors' product offerings•Maintains annual insurance licensing requirements Other duties, as assigned
•Greeting and administrative duties, when co-workers are absent Minimum Qualifications Minimum Qualifications
•Completion of Grade 12 •2 years' experience in a sales and service environment •Level 1 insurance license (or willing to obtain within3 months of employment)•Demonstrated sales productivity and customer service skills•Demonstrated multi-tasking skills and proven ability to prioritize activities•Strong interpersonal communication skills•Ability to work within a fast-paced team environment and maintain a high level of professionalism •Proven judgment and decision-making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations.•Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.•Ability to meet prescribed sales, business-building, retention and customer satisfaction targets and objectives •Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook) Preferred Qualifications
•CAIB certification • Completion of Autoplan Essentials•Knowledge of applicable BCAA and ICBC systems•Limited history of Errors & Omissions and in good standing with the Insurance Council of BC •Ability to speak alternate languages that would support particular market demographicsBackground Check:
•Must successfully pass a background check, which may include a criminal, credit, and credential check.Division
CXO Job Status
Regular Part Time (RPT+) Date Added
8/15/2018 Location Name
Customer Contact Centre (Burnaby) Location Name
British Columbia [BC] Pay Class
Hourly plus Incentive Pay Compensation & Benefits Overview
At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED. BEFORE APPLYING FOR A POSITION, CLICK ON THE VIEW JOBS SECTION TO ENSURE THIS POSTING IS ACTIVE.
Did You Know: BCAA provides four hours of paid time off through the new BCAA Volunteer Program to help the charity of your choice? Please Note
you will be required to successfully complete background checks, which may include criminal, credit, credential and reference checks for employment with BCAA.
Posted: November 13, 2018
Closes: January 12, 2019