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Telus

Senior Technology Consultant

Location
Vancouver, BC
Details
Full Time
6 days ago

Join our team

The DNS DevOps team plans and delivers DNS solutions of various sizes and complexity for multiple environment it supports. Our team has a reputation of being experts who are collaborative, flexible and adaptable in fast paced, large complex environments. We take pride in supporting each other and providing best-in-class reactive and proactive support and solutions to deliver exceptional customers experiences and operational and business continuity. This can be seen in how we have harnessed our passion and curiosity about new emerging technologies and best practices to introduce new processes and solutions into our organization. Our team appreciates that our thought leadership is sought and expected to maintain high performance at an enterprise level.

The impact you'll make and what we'll accomplish together

As the Sr. Technology Consultant for DNS environments, you will provide high level and detailed consulting services for IP network and systems architecture, design, development and operational support for DNS elements and systems, Unix-based systems and relational databases. In addition, you will work closely with various departments to provide integrity, and assurance of the DNS infrastructure in a 24x7 rotating on-call environment. You will possess a strong customer focus with the ability to diagnose complex network problems and interface with other team members outside of your area for problem resolution.

Here's how
    •Delivering solutions for TELUS DNS environments:
      •Extensive experience with architecture, design, deployment and support of DNS infrastructure and supporting technologies •Exceptional understanding of the requirements needed to design, manage and maintain complex networked data systems and their peripherals with a senior to expert level of technical skills within many of the core relevant technical proficiencies •Experience in designing, deploying and migrating key network related systems and devices •Demonstrated ability to overcome the challenges both technical and non-technical to achieve a successful close of their projects •Must be experienced and proficient in a broad range of networking technologies skills in project planning and execution strategic analysis, thinking and leadership
    •Delivering operational DNS support for TELUS services and customers:
      •Ensure security, integrity, and availability of DNS systems •Perform software deployment, policy configuration, user administration, optimization, and security on national DNS Infrastructure •Provide monitoring, analysis and response for DNS related incidents across the core network •Ability to recognize and mitigate DOS threats •Differentiate false positives from real threats and rapidly respond to incidents through analysis of relevant event information •Escalate incidents to senior levels of support and management, to internal customers, and to vendors as appropriate •Assess new technology impacts on current production network and assurance of future capacity management to enable expected growth •Work closely with other operational teams including network operations, Network Integrity •Responsible for ACR (Abnormal Condition Report) follow-up and service improvement plans post-ACR
    •Providing thought leadership, evaluating emerging technologies, and implementing process improvement and new best practices to optimize DNS infrastructure and automate/simplify tasks/routines


Qualifications:


You're the missing piece of the puzzle
    •Passionate about technology, continuous learning and driving change to deliver customer service excellence •Respected for your innovative thinking, exceptional analytical and troubleshooting skills, and the ability to see both the small details and the bigger picture •Sought out for your track record of managing multiple, concurrent tasks and projects in a fast paced, large, complex environment and achieving results as committed to •Regarded as a strong communicator, influencer and negotiator, able to build and maintain strong collaborative partnerships •Known to proactively identifying issues and opportunities, analyzing facts and data, and developing and implementing solutions to address •Recognized for your ability to seek out, analyze and translate facts, data and intelligence into key insights, concepts, recommendations and solutions •Able and willing to be the SPOC as part of an on call, 24x7 pager rotation team to provide after-hours Tier III escalation support •With a bachelor degree or diploma in a computer or technology discipline

Great-to-haves
    •Excellent knowledge of and experience in Linux •Proficient in scripting or programming languages •Experience with load balancing

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Category
Operations and Logistics