Senior Systems Administrator, Data Centre (Shift Work) (Temporary approx. 3 years)
Location: Kamloops, BC, CA
Job Function: Information Technology
Joining the Business Technology team at BCLC means you'll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC's eGaming platform, and much more.
We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position.Job Summary:
The Senior Systems Administrator (Shift) ensures the continuous operations of IT services. Working 12hr shifts (days and nights), DCO admins are expected to have a thorough working knowledge and experience with all computer systems within BCLC's computer facilities, ensuring that these systems are operated and maintained at maximum efficiency and availability.
As a Senior system administrator, the DCO admin provides proactive monitoring of all production systems 24/7/365. Constantly evaluating alerting trends, the admin looks to identify threats to production availability using APM and other monitoring software, implementing mitigation responses to maintain availability.
The Senior System administrator coordinates all facets of incident response. The role delivers professional/technical solutions and services that ensure integrity, availability, scalability, and manageability of all BCLC IT systems. The Senior Systems Administrator (Shift) assists with the analysis of infrastructure, network and application incidents, applying documented solutions, incident communication, escalation as necessary. The senior admin facilitates post mortems of major incidents, reporting findings to diverse audiences - technical and managerial. Key Accountabilities:
Minimum Required Qualifications:
- Using APM and other monitoring software, the DCO admin proactively monitors all systems, on premise, in the cloud, or at remote sites. The admin identifies trends and potential problems, attempting to resolve them before they impact the production environment.
- The DCO admin is responsible for configuration and maintenance of DCO specific tool sets to provide operational insights for DCO and other stakeholders.
- The DCO admin is responsible for Incident coordination, communications, and escalation. Resolving technical issues that may impact production systems. Understanding risks and impacts to the business to ensure appropriate communication, escalation and incident resolution in a timely fashion.
- Provides core systems operational functions as required on all production systems on a 24/7/365 basis. The DCO admin provides IMAC infrastructure services to other BT groups including "Remote Hands and Eyes" services to support infrastructure trouble shooting.
- Participates in evaluation / development and implementation of new technologies and processes to ensure the Data Centre is providing value to the business. Focusing on continual improvement practices and makes recommendations to streamline existing processes, reduce risk, and eliminate manual effort through automation of operational tasks.
- Acts as a generalist across a wide range of IT competencies, completes ongoing training, and imparts knowledge to others. Maintains a solid understanding of production applications, services, and infrastructure. Supports Service Desk calls out of hours.
- Develops and maintains working relationships with various internal stakeholders, vendors/suppliers, service provider and regulatory bodies.
Education and Experience
- 3-5 years related IT experience; supported by a diploma level certification in a computer-related field;
- Relevant IT certifications, and experience in automation scripting. (i.e. Jenkins, Ansible, MCSA, CCNA, CISSP, AWS cloud) on Windows, and Linux platforms are an asset;
- An equivalent combination of education and experience may be considered.
- Excellent problem solving and troubleshooting ability;
- Excellent customer service, communication and interpersonal skills;
- Strong understanding of the ITIL framework and principles;
- Knowledge of Enterprise Data Centre Operations and Best Practices;
- Excellent time management, organizational and multi-tasking skills;
- Strong understanding of network, systems management and cyber security;
- Demonstrated experience with the following will be considered an asset: ServiceNow, APM, Solarwinds, Microsoft Exchange, Active Directory, Windows, RedHat Linux, operating systems; VMware ESX, AWS cloud operations, CommVault, ITIL, Scripting / orchestration.
- Understanding of B.C. gaming industry is an asset.
- 24/7/365 Shift work with 12 hour shifts (solo or in teams of 2) working a 2 day shift/ 2 night shift/ 4 days off standard rotation;
- Must be able to work flexible hours and provide after-hours support as needed;
- Must be physically able to install and decommission IT equipment and network cabling to support infrastructure projects.
For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians with the primary purpose of giving back to the province.
• Operate provincial, national and "Instant Win" in partnership with over 3500 lottery retailers across the province.
• Oversee 34 casino and community gaming centres across the province.
• Provide safe, secure and legal online gambling options including sports betting, casino style games and lottery.
In the fiscal year prior to the pandemic, we gave over $1.4 billion back to the province to support healthcare, education, community groups, and much more.
To help us achieve this goal, we aim to have the healthiest players in the world by establishing a higher standard of support with evidence-based player health programs.
To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the LGBTQ2S+ community.
BCLC values work life balance and offers remote work options.
Relocation assistance is available for successful job candidates from outside BC.
If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to firstname.lastname@example.org
For over more than a decade, we have been recognized as one of BC's Top Employers - and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: www.corporate.bclc.com.
Ready to join our team?
BCLC requires all employees to be fully vaccinated from Covid-19 (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.
Candidates must be legally entitled to work in Canada and be at least 19 years of age to work at BCLC.
This opportunity will remain open until a qualified candidate pool has been established