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Senior Strategy Manager - Contractor Service Design

Reference ID: PLA03748-18

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Conceive, design and deploy.

Enable the installation of TELUS' next gen products & services by our contractor workforces.

Join our team

Partner Management is a small, high impact and engaged team that drives value for our customers and shareholders through the oversight and enablement of the 3rd party partner organizations that deliver install and repair services to TELUS' residential wireline customers.

We work with four strategic vendors to enable customer service delivery across British Columbia, Alberta and Saskatchewan, making a difference for hundreds of thousands of customers via a focus on high quality outcomes, labour flexibility and collaborative partnerships to enable win-win outcomes for both TELUS and our partners.

Here's the impact you'll make and what we'll accomplish together

As the Senior Strategy Manager responsible for outsourcing service design, you will be at the forefront of enabling TELUS' emerging wireline product & service offerings by way of our contractor workforces.

To do this, you will engage stakeholder organizations from across TELUS to understand our emerging wireline product suite and service needs, engage our major incumbent vendors to understand their capabilities and then facilitate new successful outsourcing relationships to deliver those products and services.

As the quarterback for new service delivery by our contractor organizations, you will personally enable the growth of TELUS' top line revenue through the successful contractor-enabled installation and repair of thousands of new residential wireline subscribers for new products such as our home security offerings, while enabling bottom line results through savvy negotiation of delivery terms.

Here's how

Enabled by your team mates in Partner Management, you will:
    •Establish and build strong working relationships with the leadership in our partner organizations, understanding their capabilities and abilities to unlock new service opportunities for TELUS •Act as the glue that pulls together end to end service delivery design and enablement by our 3rd party vendors; this will include engaging TELUS subject matter experts, translating emerging needs into procurement artifacts such as request for proposals (RFPs), conducting vendor negotiations to establish new terms of service and compensation, designing contract language and quarterbacking readiness activities such as training and communications


You're the missing piece of the puzzle
    •University degree in Business, Engineering, or the Sciences that informs a structured approach to problems that includes decomposition, brainstorming solutions and business casing •As a structured and detail-oriented individual who embraces change and innovation, you are able to compose and maintain robust project plans •Leveraging your strong communication skills, you are able rally your team mates and facilitate negotiation of win-win contract arrangement, then proactively coordinate action to deliver new services on-time and in a cost effective manner, with high quality outcomes

    •Prior experience in wireline telecommunications, field service delivery, product design, negotiations, contract design, vendor management and/or training design and facilitation •Master's degree in a related field, such as a Master of Business Administration (MBA) degree

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 5, 2018
Closes: December 4, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...