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Senior Strategy Manager (Business Customer Experience team)

Vancouver, BC
Full Time
6 days ago

Do you want to be part of a transformational journey and enable strategic decisions that will shape the future of the BCX business?

Join our team

TELUS Business Customer Experience team has embarked on a transformational journey to standardize and drive a national approach to the processes across our end to end value chain. As part of the Business Strategy & Transformations business unit, the BCX Systems Strategy team will drive the strategic direction needed by the business that will have a large impact on the BCX long term strategy.

We are seeking forward thinking individuals with a passion for process, continuous improvement and delivering success to join our BCX Process Governance team.

Within our team, you will be utilizing your analytical skills to support decision-making as we drive transformational change, as well as provide planning, governance and guidance to the other team members. Further, your oversight will help ensure that the TELUS Business Customer Experience team achieves the returns desired from these decisions.

Here's the impact you'll make and what we'll accomplish together

As a Senior Strategy Manager, you will support our business by working directly with other members of the same team, other teams across multiple functions and leadership to understand, prioritize and collaborate in defining the future roadmap that will move our processes to a more efficient and effective national approach.

You will work with the leadership team in the annual development of our business strategy, the creation of executive storyboards and communication of our strategy to our team. Your resilience, agility and ability to thrive in an ever-changing dynamic environment will make you a perfect fit in our high performance team.

Here's how
    •You leverage and bring forward your prior experience with large system and/or business transformations that you have supported •You have excellent collaboration skills which you use to both partner with others and to obtain alignment on your assessments and recommendation •You proactively coach others to enable them to grow their business acumen and analytical rigor •You have exceptional business and analytical proficiency which you apply to opportunity evaluation, business case assessment, and business outcome modeling •You logically extend this to the establishment of outcome measurement methodologies •Develop executive level presentation material and support efforts to socialize and get buy in from senior leaders for strategic initiatives and strategy development •Support communication of transformational information to the team through multiple channels •Lead strategic initiatives as they arise as the business evolves


You're the missing piece of the puzzle
    •Valued for your 7+ years of experience in a management consulting, corporate strategy or research firm setting •Prior experience in leading or defining the strategy for larger system or business transformations •Advanced analytical, critical thinking and problem solving skills with a sharp eye for quality and detail •Skilled in using a range of tools to collect, organize, interpret and summarize data, identifying trends and patterns to inform strategy •Outstanding written communication and visual storytelling (presentation) skills •Proven ability to quickly grasp complex, multi-dimensional concepts and succinctly distill them into clear and meaningful communications for any audience •Known for your collaborative and approachable style, even in the most stressful and dynamic of environments, as well as your ability to work with team members and leaders at all levels •Demonstrated skills in project management •Advanced knowledge of Microsoft and Google applications including PowerPoint and Google Slides •Deep interest in telecommunications and technology industry

    •Lean Six Sigma Greenbelt or higher certification •Background in telecommunications or consulting •Fluency in French

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive