Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting Customers, Brands, Selling Partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
We strive to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them.
PSAS (Partner Solutions and Support) focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts through preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause Selling Partners to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution. Our team includes product managers, program managers, SDEs, scientists, and a range of operational and other specialty roles, and we operate at scale with over 17K Amazonians in our team, spanning 50+ global locations, and handling over 85M contacts a year
Are you an innovator who is excited by the opportunity to be at the forefront of redefining the way Amazon enables Selling Partner success? Do you want to drive change at global scale, impacting millions of users around the world? We are looking for a Software Development Engineer with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. The successful candidate is expected to contribute to all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. They need to really enjoy working closely with their peers in a group of very smart and talented engineers.
The role requires working with and influencing Amazon product and tech teams across businesses and geographies, removing defects in the Selling experience that result in a direct reduction in contacts and overall cost savings. The SDE will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. You will be part of a tech team that will deliver a better selling experience by partnering with multiple Program, Product and Tech Teams to eliminate defects within their systems. As part of a team of engineers, you will have the opportunity to create significant impact on our systems, our business and most importantly, our Selling Partners.BASIC QUALIFICATIONS
• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• 3+ years of programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 4+ years of professional software development experience
• 2+ years of experience as a mentor, tech lead OR leading an engineering teamPREFERRED QUALIFICATIONS
• MS degree and/or PhD preferred in Computer Science, Math or related technical discipline.
• Experience launching system into production to a global audience.
• Passion or obsession for customer satisfaction.
• Innate ability to drive innovation.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Software and Programming