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Senior Service Development Manager (TELUS Smart Buildings)

Vancouver, BC
Full Time
6 days ago

Position Overview:

Are you ready to define a new line of business, shaping product strategy and customer experience for years to come?

In this role, you'll be responsible for the commercialization of security and automation solutions for the residential and commercial Smart Building market.

Our small but mighty team works both internally and externally to bring globally recognized, and often bold, strategies to life. We operate within a dynamic growth environment, focused on helping TELUS become the leading provider of integrated commercial and enterprise security and automation solutions in the country.

Here's the impact you'll make and what we'll accomplish together

We're going to unlock a brand new market in Canada - Smart Buildings. Leveraging various sensors and devices installed throughout a multi-suite building, our Smart Building solution allows us to not only drive operational efficiencies for building owners, but put the latest in smart devices in the hands of their residential and commercial tenants. With a massive addressable market and the backing of TELUS, you'll play a key role in driving a brand new category to substantial growth very quickly.

What you can expect from the role:
    •Be accountable for product strategy, vendor relationships, the service development roadmap and product lifecycle management •Gather and prioritize market requirements and translate them into business requirements, user stories and service descriptions •Collaborate with Technology Strategy, Marketing, Legal and Procurement to evaluate emerging technologies and prospective partners •Partner with systems and operations teams to drive continuous improvement in our end-to-end value chain and service delivery model


You're the missing piece of the puzzle:
    •Intellectually curious, with a continuous improvement mindset; constantly seeking to improve products and processes •Respected for your quantitative analysis skills, including business case development and financial modelling •Valued for your planning and organizational skills, including your ability to prioritize & multi task, and manage multiple stakeholders, project deliverables and responsibilities •Expert interpersonal, relationship building & collaboration skills; respected for your ability to accomplish goals through cross functional teams •Known for your keen attention to detail

Required Professional Designation/Certification:
    •University degree in Engineering or Business

Required Experience:
    •5-7 years of progressive experience in Product Management or a related field.

Great to haves
    •Experience with Agile development methodologies, values, and practices •Bilingualism (written and spoken English and French) an asset but not a requirement

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
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