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Senior Server Administrator - Citrix Lead

Reference ID: senior-server-administrator-citrix-lead

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DEPARTMENT OVERVIEW

Infrastructure Services provides services to 19 core government ministries, several Crown corporations and broader public sector organizations, and over 30,000 government employees. In support of government objectives to lower costs and improve service delivery, these clients have formed a partnership with Hosting Solutions BC to receive reliable and cost-effective services for the benefit of the citizens and businesses they serve across British Columbia.

 

DESCRIPTION

The Server Administrator is responsible for managing the installation, configuration, maintenance, and problem resolution of the hardware, operating system, network components, and layered software on the Windows server platform, servicing Share Services (CITRIX, Shared Web, and Shared File and Print) and Ministry dedicated applications.  In addition to supporting the Windows Server environment, this position is expected to participate in projects of varying size, both internal and customer facing. The successful candidate will be expected to work independently and in small groups, and be able to demonstrate sound technical knowledge, experience, and strong interpersonal and communication skills.

 

ACCOUNTABILITIES/DELIVERABLES 

Perform the installation, configuration, maintenance, and problem resolution for hardware, operating system software, network software, and layered products by: 

  • Support and maintenance of Microsoft Windows Operating Systems and tools;
  • Operational support and maintenance of Citrix XenApp, NetScaler, and complementary systems in various large scale enterprise environments;
  • maintain and perform effective patching cycles of system and OS software;
  • monitoring reports; identifying problems; repairing, replacing, or reconfiguring as required; and referring non-platform specific problems to other systems personnel or vendors;
  • analyzing reports to identify resources shortages or excessive utilization;
  • evaluating configurations to maximize performance and availability, while minimizing costs;
  • identifying integration and reconfiguration requirements for HW and SW to meet new/changing application requirements;
  • identifying requirements for licensing changes;
  • leading and/or installing and configuring new upgraded HW and SW on test-bed servers; testing and validating functionality and stability; resolving issues; and installing into production;
  • providing an interface between customer technical staff and vendor support staff/network carriers for the resolution of network or application problems;
  • Ensure all escalated incidents are addressed in a timely manner according to established process guidelines;
  • Prioritize regularly in order to effectively and efficiently respond to business needs;
  • Monitor change implementations, ensuring that any technical or operational problems, work flow issues, or service improvement issues are addressed and communicated to manager;
  • Plan and schedule change request activities and implementations;
  • Responsible for Incident & Problem Management, along with Root Cause Analysis;
  • Contribute to reporting obligations including trending, capacity, usage, and performance reporting;
  • Participate and/or coordinate Disaster Recovery drills, and ensure lessons learned are incorporated into plans for real events;
  • Research, recommend and/or implement best practices with respect to support and planning activities, thereby facilitating increased productivity;
  • Collaborate with application owners or development teams to ensure compliance of supported servers ;
  • Conduct periodic audits of access privileges across all supported products;
  • Participate in accomplishing team performance goals, and promote the concept of team building through daily interactions;
  • Provide recommendations for process improvements; and
  • Resolve concerns or conflicts, or escalate to manager as appropriate.

Participates in server infrastructure systems projects:

  • Analyzing system performance and customer forecasts; identifying potential capacity issues and upgrade requirements; and recommending upgrades/enhancements;
  • Analyzing, identifying, and planning overall project requirements and server areas impacted;
  • Testing the compatibility of all products with new or revised server environments;
  • Installing, configuring HW, SW, and network components and coordinates with other groups; and
  • Installation and configuration of printer drivers, Windows printer queues, and network file shares.

Performs other related duties as required.

SELECTION CRITERIA

Education and Experience

  • Degree in a related field and 2 years of related experience; or
  • Diploma in a related field and 3 years of related experience; or
  • Certificate in a related field or program completion, or some course work, and 4 years of related experience; or
  • 5 years of related experience;
  • Microsoft Certified;
  • Technical support experience with all of:
    • Citrix XenApp/XenServer/Edgesight;
    • Microsoft Windows 2008/2012/2016 Server;
    • Microsoft Windows IIS;
    • and Microsoft Networking protocols;
    • Microsoft Windows Server technologies; and
    • Networking protocols, technologies and devices.
  • Experienced in installing/maintaining enterprise monitoring and deployment tools (i.e. MOM, Anti-Virus, HP Operations Manager, HP Systems Automation, etc.).

     

Related experience must include:

  • Experienced working in a delivery/client environment;
  • Automation within large Enterprise environments;
  • Experience with change management and request management tools;
  • ITIL Foundations Knowledge (Certification preferred);
  • 3+ years of experience working in a large enterprise environment (> 5,000 users / > 200 servers);
  • Experience with Enterprise storage solutions,
  • Demonstrated experience in participating/managing complex IT issues;
  • Minimum 3 years in supporting/architecting/maintaining one or more of the following
    • CITRIX;
    • Active Directory;
    • Enterprise level server monitoring and reporting;
    • Scripting Languages (Perl, VB, Powershell, WMI); and
    • Other related server technologies.

Knowledge, Skills & Abilities

  • Basic knowledge of ITIL framework (change management, incident management etc);
  • Knowledge of IT project management methodologies;
  • Knowledge of Microsoft networking protocols;
  • Knowledge IT security best practices and methodologies;
  • Knowledge of technical standards in an enterprise environment;
  • Client-focused and flexible with a responsive approach and an ability to manage multiple tasks within tight, often conflicting deadlines;
  • Ability to work in a high pressure environment while demonstrating excellent judgment and applying sound problem solving and analytical skills;
  • Excellent written and oral communication;
  • Ability to establish and maintain constructive working relationships at all levels;
  • High degree of initiative and self-motivation;
  • Ability to monitor performance and accept accountability;
  • Strong planning, organization, and coordination skills; and
  • Ability to work both independently and as a team member with a strong focus on results.

Other Requirements

  • Will be expected to be work Overtime as required; and
  • Will be expected to work in a Standby/On Call rotation.

REQUIRED COMPETENCIES

All Advanced Solutions employees are required to display the following competencies:

  • Customer Focus
  • Integrity and Trust
  • Ethics and Values
  • Motivating Others
  • Drive for Results
  • Building Effective Teams
  • Priority Setting
  • Decision Quality
  • Business Acumen
  • Organizing

Posted: January 11, 2019
Closes: March 12, 2019
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Industry:
Technology

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About ESIT Advanced Solutions

Advanced Solutions (ESIT Advanced Solutions Inc.) formerly known as HP Advanced Solutions delivers verifiably world-class business process and information technology outsourcing services in a profe...