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Senior Program Manager

Vancouver, BC
Full Time
13 hours ago

The TELUS Consumer Solutions and Customer Experience team takes the lead on all business strategies and commercial activities relating to customer acquisition, retention and opportunities that can contribute to growth in the Quebec consumer segment. It spares no effort in operating TELUS's world-class networks and cutting-edge services. Through its committed team members, it offers distinctive value to our customers.

Join our team

Reporting to the Quebec VP for Consumer Solutions and Customer Experience, you are responsible for coordinating all of our programs and business strategies, and you act as a catalyst to help teams fulfill their mandates. You are responsible for facilitating transformation management and change management by supporting all managers and their teams in this important step to ensuring TELUS's success and growth in Quebec.

Here's the impact you'll make and what we'll accomplish together

You will be a key member of the TELUS team in Quebec, and will play a central role in the development and execution of our business strategies. You are an inspiring leader with a taste for action, you are able to manage high-powered teams in a matrix organizational structure, and you know how to get results and encourage people to question the status quo. You are skilled at taking action in a context of ongoing transformation! You constantly find opportunities to improve teams' ways of working in order to achieve better results. As the person in charge of transformation management and change management for our team, you will monitor our programs while ensuring effective coordination between them in order to maximize alignment with all of our major strategies. You show flexibility and initiative, and thrive in a rapidly changing environment. In this leadership position, you will lead meetings with presentations and confirm that opportunities and proposal development meet the established conditions to accelerate growth and optimize our processes and efficiency. In your new position, you will:
    •Share our strategic vision in clear and simple terms, make connections between priorities, programs, projects and our business strategies, and communicate them to team members to support them in fulfilling their mandates •Help teams to find solutions to problems that are often complex, while promoting innovation and exploration of new approaches with support from the digital tools in place •Apply a coaching model to promote the development of a culture of innovation and agility within the team, and be able to keep the team highly engaged throughout the completion of its missions •Enter project financial data and produce an assessment of overall profitability •Communicate clearly and convincingly to a variety of audiences, including c-level executives •Analyze data to make the best recommendations for resolving problems and encouraging accomplishment of our strategies •Be comfortable working in a dynamic, constantly changing environment and navigating ambiguity while continuing to guide teams effectively and keep them focused on priorities


You're the missing piece of the puzzle
    •You have a bachelor's degree in IT, transformation or project management, business administration, engineering, or in a technical field, and/or equivalent training •Ten years of experience in managing large and complex programs and/or projects (managing cross-functional programs and groups of stakeholders) •Proven knowledge of TELUS products and services and of the industry as a whole •Wide-ranging understanding of methods, principles and best practices in transformation management and change management •Experience and success as a leader of transformation programs aimed at achieving innovative results •Professional accreditation or certification: Project Management Professional title, Lean Six Sigma Black Belt, or equivalent TELUS project management designation •Excellent communication and presentation skills; ability to confidently influence upper management and c-level executives •Exceptional abilities in analysis, solving problems and establishing relationships; you are recognized for your team spirit and sense of collaboration •Knowledge of the financial sector and ability to manage a budget •Passion for the customer and improvement of the customer experience •Ability to work effectively with different levels of management and cross-functional teams •Sense of organization and time management skills •Bilingualism (French/English)

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive