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Senior Process Improvement Consultant - TELUS Business Solutions

Vancouver, BC
Full Time
4 days ago

Help business leaders solve complex business challenges.

Join our team

We are a growing team with dynamic strengths who share a real passion for solving complex business problems. If you're ready to bring cross-functional teams together to deliver meaningful change, come join us and be part of a team that's at the forefront of redesigning our business, fostering innovation and experimentation, and building organizational capabilities.

As the TELUS Business Solutions (TBS) Continuous Improvement and Innovation team, we lead improvement initiatives that will extend our industry-leading customer experience while transforming our organization into a more effective and efficient solutions delivery and support team. We believe that anything is possible and creatively employ a diverse set of methodologies to accelerate desired outcomes. We are champions for continuous improvement and innovation, never shying away from challenging the status quo and experimenting with new approaches in the quest to deliver remarkable outcomes for our customers while tapping into the ingenuity of the TBS team.

Here's the impact you'll make and what we'll accomplish together

You are passionate about leading change and driving results through process improvements, especially through the utilization of Lean methodology and techniques. Actively contributing as part of a highly engaged team, you will identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value. As a self-starter with an engaging leadership style, solid influencing and facilitation skills, you will be able to quickly develop relationships across the organization while contributing to a fun and collaborative work environment.

What you can expect from us:
    •We come to work excited to share ideas and learn from others •We are a fast paced agile team that is quick to help and adapt to changing environments •We encourage you to be yourself; we want you to help shape our culture by contributing actively to our processes and practice •We play as a team and support new ideas in a creative and free flowing space •We passionately invest in our team members to accelerate the realization of their true potential and develop our next generation of leaders through rigorous training and coaching programs

What you will do in this role:
    •Analyze and deconstruct complex business problems into manageable process improvement projects or programs •Lead 3 to 4 concurrent projects to improve operational processes resulting in financial savings, increased revenue and/or customer experience improvements •Govern complex programs that include executive level governance, project streams coordination, business resource allocation and project management leadership •Facilitate large cross-functional process improvement workshops •Partner and act as a resource to business units in executing process improvement projects •Analyze process metrics and calculate costs of poor quality to develop baseline metrics of success to show project benefits to senior leadership •Provide experiential learning opportunities for TBS team members through the application of specialized tools and methods to increase organizational effectiveness and inspire innovative thinking


You're the missing piece of the puzzle
    •7+ years of hands-on experience in delivering sustainable process improvements in a cross-functional environment •Certified or considered an expert in at least one of the following methodologies: Design Thinking, WorkOut, Lean Six Sigma, Process Redesign •Have a passion for change are excited about sharing it; you accept ambiguity and learning new things •Be an energetic self-starter in a fast-paced, constantly evolving environment •You are a results-driven achiever who is able to inspire team members to continuously improve •Proven project leadership with the ability to influence, facilitate and quantify business results at any level •Be passionate about building capabilities in others and taking part in their success

    •Experience with Robotic Process Automation (RPA) •Experience developing and delivering training programs •PMP certification (or equivalents) desirable

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive