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Senior Network Analyst

Reference ID: senior-network-analyst-39425

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Description:

Reporting to the Manager, Technical Services, the Senior Network Analyst will be responsible for day to day monitoring and operations of all corporate networks, wired and wireless data networks, and will be required to plan, design, build, manage and support all aspects of a complex and diverse network infrastructure, including routers, switches, telecom services, wireless WAN, mobility and voice systems, as well as the day to day  operating of security infrastructure such as firewalls and intrusion detection infrastructure under the direction and standards of the Security Manager.

Key Accountabilities:

  • Provides Senior level technical expertise in the areas of Network Administration, bandwidth utilization, capacity planning and complex problem solving including performance management
  • Develops the overall network architecture design and hardware standards.
  • Ensure the stability and integrity of voice, data, video, and wireless network services by planning, designing, developing LANs and WANs across the organization. Will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
  • Performs comprehensive network system administrator network duties and functions, defines network access rules, and assesses near and long term network capacity needs and performs capacity planning and disaster recovery.
  • Develops, implements, and maintains policies and procedures for network administration, usage, and disaster recovery
  • Provides support to ensure the stability of the wireless data network.
  • Planning, configuration and supporting site to site VPN’s and firewalls
  • Supports and maintains corporate voice systems, which include VOIP, PBX, and IVR systems.
  • Ensures that all network infrastructure is kept updated and current.
  • Researches network products, services, protocols, and standards to remain abreast of developments in the networking industry.
  • Evaluates new technologies and provides recommendations on technical solutions and direction.
  • Participates in implementation, verification and acceptance testing of new hardware, software, services or functionality.
  • Completes periodic routine maintenance and daily tasks, tracking results and resolving problems.
  • Interact with and supports negotiations with vendors, service providers, and contractors to secure network products and services
  • Interacts with vendors to upgrade/improve connectivity.
  • Directs service providers in the resolution of complex problems.
  • Provides technical support in all aspects of the network environment.
  • Ensures the functionality, reliability, and stability of existing networking infrastructure and systems by ensuring appropriate backup and recovery, disaster recovery, job scheduling, performance monitoring and tuning, and capacity monitoring duties are performed.
  • Provides documentation of procedures to maintain security, confidentiality and industry best practices for the BC Transit technical environment.
  • Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records.
  • Facilitates Change Management through liaison with the change management process and customers in regards to the configuration, test, implementation and post implementation review of modifications and enhancements.
  • Acts as a Project Manager for medium to large sized projects; acts as a liaison between the project sponsor and customers.
  • Acts as technical lead for complex networking initiatives
  • Completes administrative reporting/tracking requirements and provides regular status updates.
  • Works closely with second and third tier support staff and third party vendors to solve system problems
  • Administrator experience in firewalls and intrusion detections systems an asset
  • Provides orientation, guidance and training to other employees. Acts as technical mentor and coach to network analysts
  • Other related duties may be assigned from time to time.
  • This position will be required to work non-standard hours to implement changes.

QUALIFICATIONS 

Skills & Experience:

  • Excellent understanding and senior experience in how to efficiently build, maintain and support complex server and network environments
  • 3-5 years’ experience architecting/developing solutions/designing complex corporate computer networks
  • 5 – 7 years’ experience in building and supporting, and maintaining complex network environments
  • Strong knowledge of Routing Protocols: OSPF, EIGRP and BGP.
  • Strong knowledge of Cisco product lines including Routers, Switches, Firewall and VPN appliances, IP phones, VOIP and telephony.
  • An excellent understanding of wireless data networks and their associated protocols.
  • Working knowledge of Cisco Call Manager 10.x communication systems.
  • Ability to work with minimal supervision and manage multiple project commitments.
  • Strong understanding of wireless and handheld technologies and associated devices.
  • Ability to identify and serve internal and external customers consistently, achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving issues.
  • Ability to identify and proactively resolve network/server problems using central managed tools sets.
  • Must have high integrity and maintain confidentiality of data.
  • Ability to work cooperatively within diverse teams.
  • High level of self-motivation and initiative.
  • Ability to work well under pressure.
  • Ability to establish and maintain cooperative working relationships.
  • Ability to communicate effectively with others with strong interpersonal, written, and oral communication skills
  • Provide excellent customer service to both internal and external customers
  • Ability to establish and maintain respectful and cooperative working relationships

Qualifications:

  • Post-secondary degree in Computer Systems or an IT related discipline or equivalent combination of education, training and experience
  • Professional Network Certifications CCNA and CCNP would be an asset
  • ITIL training would be an asset.
  • Possession of a valid BC Class 5 Driver’s License.

Additional Information:

  • Testing and assessments may be included as part of the recruitment process.
  • This position requires the completion of a Criminal Record Check.
  • An eligibility list maybe established for future vacancies.
  • This position is MoveUp union position, Group 12 $6,218 - $7,467 per month.

BC Transit Offers:

  • Extended health & dental coverage
  • Life insurance
  • Medical Services Plan (MSP) group coverage
  • Employee and Family Assistance Program (EFAP)
  • Pension Plan
  • Employee fitness centre, at both the Victoria and Langford depots
  • A complimentary BC Transit bus pass, plus 2 taxable dependent passes
  • Career development and advancement opportunities
  • Social Club
  • Employee Recognition Program


Posted: January 7, 2019
Closes: March 8, 2019