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Hunt Personnel/Temporarily Yours
Vancouver, BC
Full Time
4 days ago

One of BC’s largest independent firms is looking for a Senior IT Support individual to join their growing team. This role’s primary objective will be to integrate and develop the company software. They will support the network, desktop and server infrastructure across all lower mainland offices.

They are looking for individuals with exceptional analytical, conceptual, and problem-solving abilities. Knowledge of financial applications and Microsoft developer certifications are both big assets.

This is 100% on-site in their downtown office.

What You’ll Do

  • Working and managing the firms software and integration of software amongst different software platforms
  • Integrating different data sets to achieve the firms operational and business requirements
  • Working with managing third party vendors for integration and deployment of new software and features
  • Developing and maintaining software and integrations for the firms different platforms
  • Tier 1 – 3 support for desktops and end user devices, network and servers
  • Working on IT driven initiatives including upgrades, system builds, network security and other projects
  • Working with other team members for escalation and training
  • Maintains a service level for firm’s user base through use of ITSM systems, processes, procedures and policies
  • Participating in the IT emergency on-call rotation
  • Writing documentation including SOW, SOP, diagrams, build documentation, KB, checklists, runbooks, project documentation
  • Basic operational administration of the organizations IT infrastructure including:
    • Firewalls, Exchange, Office 365, Active Directory, Citrix Xenapp, Citrix Netscaler,
    • Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, Vmware, Azure,
    • Monitoring, SAN, Servers, Networking, Security, VPN, Video Conferencing, Virus
    • scan
  • Onsite support when scheduled at the firm’s offices across the lower mainland
  • Promotes the organizations quality control standards
  • Participate in the organizations team development and performance management
  • program
  • Actively supports and participates in firm wide initiatives 

What You Bring

  • Minimum 3 years of software and development experience in IT support roles including:
    • Working with API technologies such as Rest, RPC, SOAP
    • .NET, Java, C++, Python, PHP and other platforms
    • Use of a code tracking, versioning and bug tracking software
    • Power shell, bash, visual basics, XML, JSON and other scripting
    • Microsoft SQL and MySQL
  • Knowledge of systems infrastructure:
    • Microsoft servers, Active directory, Group policies, Powershell, Exchange, Azure, Office 365, SQL
    • VMware, Vmotion, Vsphere
    • Citrix Xenapp Server with Netscaler in a VDI environment
    • General working knowledge of networking technologies such as firewalls, switches, routing and wireless
    • General working knowledge of server hardware such as SAN, NAS, Servers,
    • IT security principals
    • Backup software’s such as Veeam, Commvault, Symantec an asset
  • Knowledge of ITIL methodology and/or industry best practices
  • Previous use of any commercial ITSM based ticketing system such as Connectwise
  • Previous experience with any commercial monitoring system such as Connectwise

What’s In It For You

Excellent salary plus benefits that include health, dental, vision, long-term disability and a company pension.

Please send in your resume to the attention of Kristel Rundmann. 

Software and Programming Information Technology