Join our team
The Customer Service Excellence (CSE) Reliability Strategy team is a primary contributor to reliability initiatives across TELUS. The scope of our work includes strategic and tactical projects designed to improve job quality, provide analytical insight into factors impacting reliability, and ensure excellence in the introduction of new products, services and processes.
Here's the impact you'll make and what we'll accomplish together
As a Senior Business Analyst on the Reliability Strategy team you will employ data analytics to shape strategic solutions that improve reliability across the organization. As part of this effort you will have the opportunity to collaborate with team members from different areas and gain hands-on experience managing and participating in projects. In doing so you will improve frontline team member experience, reduce customer effort and the cost to serve our customers.
We work in a highly collaborative environment which ensures you have strong support from senior team members. You will have the opportunity to learn and grow your technical skills, business acumen and leadership potential.Here's how
•Identify business requirements and contribute to or lead process- and system-focused projects from concept to delivery
•Lead business transformation and change management activities
•Utilize your analysis skills to understand root cause, size potential benefits and measure impacts and benefits
•Translate data into findings and convey as a clear compelling story
•Coach and direct project team members, effectively resolving conflicts Qualifications:You're the missing piece of the puzzle
•Experience gathering and writing requirements with a cross functional team
•Project and product management experience
•Demonstrated ability to influence cross-functional stakeholders and ability to facilitate stakeholder alignment, solve problems, and motivate team members to take action
•Adaptable, flexible and able to prioritize work as required
•Outstanding analytical and quantitative skills and experience completing root cause analysis and forming recommendations
•Excellent ability to organize information logically and succinctly
•Bachelor's or Master's Degree in Engineering, Computer Science or equivalent education Great-to-haves
•Experience with executive level presentations and storytelling
•Experience working in high-performing teams
With your application please include a single page cover letter outlining your fit for this role. Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Management and Executive