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Senior Business Analyst

Vancouver, BC
Full Time

Join our team!

The Strategic Planning team within CE is a high performing team of Strategy Managers and Business Analysts responsible for consistent delivery of KPIs and Financial / Capacity management. We are looking for a passionate and talented individual to join a highly skilled, dynamic team. The successful candidate will apply their extensive experience in the area of Strategic Planning, analysis and problem solving to drive Program delivery in the Strategic Planning team.

Here's the impact you'll make and what we'll accomplish together!

As a Senior Business Analyst you will construct robust models to forecast short and long term Capacity Plan & KPI outlook which will be used to prepare the Wireless Customer Experience Budget and provide updates for the Strat Check and monthly Triage activities.

You will collaborate with various stakeholders from Finance, Planning, Marketing, Advanced Analytics, Process Improvement, onshore and offshore operations, Training, and project teams to drive process efficiencies and develop actionable insights focused on improving business performance.


You're the missing piece of the puzzle
    •You have a strong background or knowledge of Economics, Forecasting, Statistics and Data Analytics •Respected for your strong analytical skills and ability to translate a wide range of information and data into clear, easy to understand insights, and making strategic decisions •An exceptional communicator, you simplify complex information, are able to tell the story and support your recommendations with data, you bring forward ideas and make recommendations that help evolve the customers experience •You have a persuasive presentation style, with polished communication skills who is capable of listening and interpreting stakeholder feedback to understand business processes and identify business issues/objectives •A background and comfort with being an accomplished storyteller and someone who absolutely loves building presentations that have clean and sleek design while enabling the right discussion •Excellent analytical and problem solving skills, with the ability to distill complex and/or ambiguous problems into clear, actionable plans •Recognized for your ability to operate and adapt in a demanding, dynamic environment, managing flexible hours, multiple tasks, competing priorities, working with numerous partners and tight deadlines •Working knowledge or experience using statistical analysis techniques - i.e. variance, regression/correlation, and sensitivity analyses •Self-motivation to continually improve models and processes to deliver best in class Capacity Planning methodologies and effectiveness •Knowledge of Workforce Management methodologies and Key Performance Indicators (KPI) •Expert Level knowledge or experience using Microsoft Office software (Excel, Word, PowerPoint) •Working knowledge or experience using Google Workspace (G Suite) •University degree and/or 3-5 years' equivalent combination of experience and education

    •Telecommunications and call center knowledge considered an asset •University degree in Economics considered an asset •CPA, MBA or MSc would be considered an asset •Project Management experience considered an asset •Knowledge of Program Management, Process Improvement, and Change Management methodologies considered an asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive