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Senior Business Analyst - Supply Operations

Reference ID: PLA03634-18

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Be a part of a transformational journey changing our supply chain and driving innovation.

Join our team

We're the dynamic TELUS Field Inventory Management (FIM) team, and we're on a transformational journey to evolve our supply chain operations to a best-in-class industry leader, by challenging the status quo and driving innovation.

Here's the impact you'll make and what we'll accomplish together

As a member of the FIM team, you will have a vital role in developing the future of how TELUS operates our Supply Chain. This is a career shaping journey that will set you apart, as you play a meaningful role in building and growing a world-class solution to manage our client's orders, returns, network equipment and Gift with Purchase offers.

Are you up for the challenge?

Here's how

Here are some of the awesome things we do every day:
    •Lead, manage and prioritize multiple, concurrent projects in an "Agile" environment from conception to delivery •Support project teams to overcoming challenges by helping to remove roadblocks and developing options and solutions •Evaluate and provide input on potential End-to-End Supply Chain solutions •Effectively communicate findings in simple terms, including in a visual format •Collaborate across business units (internal and external) on system and data driven solutions to solve business problems and challenges •Gather and incorporate business requirements to be included in the transitioned system, across several lines of business •Design and manage Key Performance Indicators (KPIs) and review performance with key internal and external stakeholders •Collaborating with cross-functional team members to:
      •Process map the holistic view of the current state TELUS customer experience, and related business operations •Use business analytics and intelligence to provide insight to create and drive change that improves the customer experiences


You're the missing piece of the puzzle
    •Passion for customers and improving customer experience •Exceptional communication skills (verbal, written, presentation and facilitation) •Superior analytical, problem-solving, and relationship-building skills •Fundamental understanding of Supply Operations •Comprehensive SAP system knowledge (WM & IM); integration/interface with external systems •Track record of project management and process improvement success •Lead and contribute to cross-functional steering committee plan •Understanding and experience of supply chain management processes, systems, Key Performance Indicators and controls •3-5 years' in a similar role and/or related education with demonstrated performance and increasing levels of responsibility •Bachelor degree in Finance, Accounting, Business, Engineering and/or similar discipline with analytical bias

    •Master of Business Administration (MBA) degree is an asset •Program/project management training is an asset •Hands on experience in implementing/using data intelligence tools such as Domo or Tableau is a distinct asset •Lean Six Sigma (LSS)/Agile certification is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 30, 2018
Closes: November 29, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...