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Senior Business Analyst | SmartHome & Security, Security Technology Migrations

Vancouver, BC
Full Time
5 days ago

Ready to grow a new business and transform an entire industry?

Join our team

TELUS has entered SmartHome and Security market in a big way - transforming an industry while we make our customers' homes and businesses safer and bring convenience and peace of mind to their lives. By using our premier networks, technology, and services, TELUS is bringing the power of SmartHome and Security Solutions to life for our residential and business customers in new ways with creative product and service offerings. We are seeking forward-thinking individuals with a passion for continuous improvement and delivering success to join our SmartHome & Security team as we continue to grow and rapidly transform our business.

Here's the impact you'll make and what we'll accomplish together

This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end SmartHome and Security business. We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Marketing, Product & Service Development, Contact Centres, Field Technicians, Application System Development, and Technology Strategy. Together with members of these teams you will work on projects across multiple segments including Residential, Small Business, and Consumer Health customers to deliver extraordinary customer experiences. In turn the experience in this dynamic industry and with this wide range of teams, functions, and customer segments will provide an opportunity to accelerate your professional development as we successfully deliver against our top priorities.

Here's how

As a Senior Business Analyst on the National Security Enablement - Security Technology Migrations team, your primary responsibility will be to support the execution of successful integration programs for our acquired customers and effectively transition them into the TELUS ecosystem. You will ensure that together we deliver on our business objectives while delivering a best-in-class customer experience. Key responsibilities include:
    •Support a PMO team to define, steer, and execute a program plan that will enable a winning strategy for integrating security acquisitions across multiple functional teams
    •Lead the team in cross-functional initiatives that will drive growth and efficient operational practice across ADT, PA, TCSS, and TELUS
    •Facilitate and support strategic discussions and recommendations at the director level
    •Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required
    •Provide thought leadership in solving complex problem statements across all customer segments of our Security base (Residential, Small Business, Complex/Commercial)
    •Proactively work with Program and Project Managers to provide executive leadership updates and help with removing program roadblocks
    •Assist in the transformation of our end-to-end customer service support model built to scale and support our ambitious growth and cross-sell targets
    •Contribute in the development of the narrative in order to gain buy-in from multiple stakeholders
    •Fostering and supporting a high-energy, results-oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, to our community, to TELUS and ultimately to our shareholders


You're the missing piece of the puzzle
    •4+ years' experience delivering complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment
    •You have a proven success record in delivering bottom line business, people, and customer benefits through your thought leadership and project management experience
    •Through your excellent verbal and written communication skills in both business and technical situations and the ability to speak the language of many different audiences
    •You have proven problem-solving, strategic, and analytical capabilities with a convincing track record of setting and delivering against key metrics
    •Understand the importance of change management principles and leverage strategic communication plans/mediums to achieve buy-in
    •Showcase your systematic approach to solving complex problems
    •Excellent interpersonal, storytelling, and communication (verbal and written) skills
    •You are passionate about working in a dynamic, high performance culture
    •You're innovative and excited about pioneering a new business for TELUS
    •With your proficiency with Microsoft (MS) Office (Excel, Word, PowerPoint), and Google Suite (Slides, Docs, Drive, Hangouts, etc.)
    •Proactive in demonstrating your thought leadership as empowered by your genuine curiosity and passion for the business and recommend creative ways to deliver bottom line benefits
    •Exceptional analytical skills with abilities to conduct thorough root cause and fit-gap analysis

    •Degree in business or technology e.g. engineering, computer science
    •Knowledge and experience in the home security industry and its business and operational key performance indicators is an asset
    •Knowledge of performance improvement and/or project management methodologies and practices e.g. Lean Six Sigma, PMP, etc.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive