Join our team
Peace of mind matters to our customers, so it matters to us. Through our premier networks, technology and services, our high-performing team saves lives and protects what matters most to our custom residential and commercial customers. TELUS Smart Security and Automation brings the power of smart technology to protect customers while simplifying their lives. As we grow, we continually strive to improve - and we are seeking an extraordinary Senior Business Analyst to support our journey of becoming the best Smart Security & Automation company in Canada.About the National Security Enablement (NSE) team
We are a team of professionals dedicated to driving exceptional growth and transformation of the smart security and automation industry while delivering incredible value for TELUS and its customers. Our team members embrace change and initiate opportunity, and our best work emerges in a dynamic, fast-paced, supportive and growth-oriented environment. Here's the impact you'll make and what we'll accomplish together
This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end Smart Security and Automation business. We operate in an ambitious start-up environment and collaborate with teams across multiple functions. Collaboratively with other teams you will work on projects and support operations across multiple customer segments including custom Residential, Small Business and Commercial to deliver extraordinary customer experiences. The experience in this dynamic industry and with this wide range of teams, functions, and customer segments will provide you an opportunity to accelerate your professional development as we successfully deliver against our top priorities.Here's how
Supported by the Manager, Project Office and working in close collaboration with the NSE Senior Strategy prime, your primary responsibility will be supporting the continued integration of security acquisitions and building the National Security Enablement team to deliver the best security and automation experiences for our Commercial customers. In collaboration with the NSE Leadership Team, your key responsibilities will be to:
•Develop and manage the NSE scorecard Qualifications:You're the missing piece of the puzzle
•Successfully identify, develop and implement process & efficiency initiatives
•Support budget and FTE reporting
•Collaborate with internal and external stakeholders to drive improvements that deliver optimal outcomes
•Provide robust project management discipline including performance tracking, risk assessment and benefits delivery
•Actively listen and engage in personal and professional development for one's self and peers, embracing TELUS values and supporting our diverse and inclusive culture
•Recognized for implementing cross-functional program plans and leading change initiatives Great-to-haves
•5+ years progressive experience as a business analyst.
•Confident in engaging a broad set of stakeholders and collaborating with all levels of the leadership team
•Acknowledged for strong business acumen, business case development, analytical and problem-solving skills
•Advanced knowledge in the use of Google Sheets and Microsoft Excel
•Advanced knowledge of using platforms such as PowerPoint to design and deliver presentations
•A demonstrated track record of success delivering remarkable customer experiences at high levels of operational efficiency
•Strong organization, planning, and communications skills
•Keen passion for working in a dynamic, high-performance culture
•Ability to work independently to achieve results, including analyzing and understanding complex information and developing clear and relevant communications
•A strong story teller with the knowledge and skill to effectively use presentations and compelling narratives to influence others, including senior leaders, to take action
•A university degree in Business, Economics or related experience
•Knowledge and experience in the home automation and security industry and its end-to-end operations Who is TELUS?
•MBA or university degree in business, economics, engineering, information management or equivalent experience
•Lean Six Sigma certification or equivalent designation
•VBA, SQL or other programing/ data mining skill set
•Tableau or other data visualization experience
•RPA (robotic process automation) knowledge/experience
•English and French fluency
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Management and Executive