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Senior Business Analyst - Future Friendly Home Hardware Enablement

Reference ID: PLA03786-18

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Join our team

Our Future Friendly Home (FFH) Hardware & Smart Home team ideates, designs, develops and manages consumer technologies and hardware to make our customers' interaction with TELUS services better, faster, seamless and more reliable.

We work with internal partners in all areas of the business as well as some of the world's largest consumer electronics manufacturers to deliver best in-class customer experience for TV, Internet, Voice, Smart Home & Security services.

Here's the impact you'll make and what we'll accomplish together

As a Senior Business Analyst, you will collaborate with internal stakeholders and our vendors to enable a process to meet the customer demand for our home solutions by ensuring the availability of hardware across all distribution channels. You will also lead and manage the initiatives to bring efficiencies in capital management and device utilization.

Leveraging your strong business analysis, forecasting and process improvement skills, you will be responsible for critical customer and operational metrics.

Working with internal stakeholders, you will find ways to optimize our operations by finding opportunities to remove costs and enhance value while improving the customer experience.

Here's how
    •Develop models to forecast hardware demand and adjust the forecast on an ongoing basis to meet the changing business needs •Identify and analyze drivers for variance against the forecast on a regular basis and work with the stakeholder teams to do the root cause analysis •Work closely with Supply Operations team to ensure that demand and supply issues are addressed quickly and efficiently •Identify opportunities to optimize hardware utilization, develop business cases and sell your ideas to stakeholders effectively •Ability to leverage your business acumen; applying critical thought, strategic planning and leadership to shape projects and synthesis beneficial outcomes, along with negotiating and influencing others to drive results


You're the missing piece of the puzzle
    •Data analytics and modeling skills, ability to creatively collect data, analyze the structural problems and develop recommendations, ability to show, and tell the story behind numbers •Strong experience in building forecasting models, key performance indicator (KPI) dashboards, management reports, business cases •Skills to successfully plan and manage projects through all phases in order to meet business requirements •Ability to communicate and sell ideas to the teams and influence without authority •Strong interest in solving complex problems by digging into data •Ability to react quickly to adapt to the changing business conditions

    •University degree, preferably in Engineering or Business •Master of Business Administration (MBA) degree

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: October 2, 2018
Closes: December 1, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...