TELUS is looking for a passionate and talented individual to join a highly skilled, dynamic planning team. In this role, you will construct robust models to forecast short and long term demand and supply which are used to prepare the wireline Customer Experience budget and provide updates for the Strat Check and monthly Triage activities.
You will collaborate with various stakeholders from budgeting, onshore and offshore operations, recruiting, training, marketing, and project teams to drive process efficiencies and develop actionable insights focused on improving business performance.
Resource Planning & Optimization Spotlight:
•Our team works in a fun and challenging environment that directly influences the strategic direction and performance of the Customer Experience business
•Our teams are responsible for the Resource planning functions of Strategic Forecasting & Planning, Operational Resource Management, Performance Analytics and Vendor Strategy & Governance
•We work closely with the Customer Experience Enablement and Customer Experience Strategy & Development teams to deliver on our strategic objectives; our key stakeholders and partners include Operations, Marketing, Finance, and Technology Transformation to name a few
•We provide opportunities for you to excel and show your stuff - work on high value and high visibility projects
•We have flexible work styles with the ability to work in and out of the office
•You will work in a team that actively supports your personal development with progressive training and development toolsQualifications:What YOU Bring:
•Experience with R and strong background or knowledge of forecasting, statistics, data analytics and data science an asset
•Self-motivation to continually improve models and processes to deliver best in class forecasting methodologies and effectiveness scores
•Proven leadership expertise with the ability to bring together multiple teams to work collaboratively and ability to mentor junior analysts and share modeling best practices
•Resourcefulness to identify opportunities and drive change with a sense of urgency
•Outstanding analytical and quantitative skills with strong story telling ability
•Excellent interpersonal communication skills, ability to work with various levels of management up to and including Senior Management as well as work within multi-functional teams
•Ability to understand and integrate all internal and external drivers (i.e.: Finance, Economics, Operations, etc.) that impact problem solving and decision making
•Proficient with Microsoft Office software (Excel, Word, PowerPoint)
•University degree and/or 3-5 years equivalent combination of experience and education
•CPA, MBA or MSc would be considered an asset What YOU Get:
•Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!
•A diverse role that exposes you to a very wide set of stakeholders both inside and outside of TELUS [email protected]
"> Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.