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AbeBooks

SDE Amazon Connect (AWS) - New Service

Location
Canada
Details
Full Time
2 days ago
Job summary
Are you inspired to work with a team than launches products with direct and massive impact on Amazon's customers? Are you excited to join one of the newest and most exciting AWS services?

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
See our section in Andy Jassy 2020 re:Invent keynote

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

As a developer on our team, you'll own code end-to-end from design to development, and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more.

This team is a great fit for you if
  • You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
  • You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
  • You'd like to be directly responsible for solving real customer problems.
  • You are a passionate learner and are motivated to take on new challenges.
• You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

Learn more about Amazon Connect here.
Media coverage on Amazon Connect can be found here, here and here
Power of Amazon Connect

About Us

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Key job responsibilities
As an engineer on our team, you'll help leading the team's end-to-end development, from requirements to implementation, and work closely with other technical leaders across the org. You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data and more.

About the team
Work/Life Balance
Our team puts a value on work-life balance. Our team is located both in Seattle and Vancouver. So we are flexible to let people choose their work timings. We generally keep core in-office hours from 10am to 4pm. Some of us come in earlier and the other half of us stay later.

BASIC QUALIFICATIONS

2+ years of non-internship professional software development experience
Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design

1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

PREFERRED QUALIFICATIONS

Excellent verbal and written communication skills with an ability to effectively articulate technical challenges and solutions

Ability to work through ambiguous/undefined problems; ability to think abstractly

Passion for understanding ambiguous, complex problems and driving innovative technical solutions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Category
Software and Programming