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SAP iXp Intern - User Assistance Design & Development

Vancouver, BC
Full Time
2 days ago
What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What is SAP iXp?

SAP's Internship Experience Program (iXp) is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to apply for SAP iXp
  • Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  • Gain visibility: With iXp in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.


    At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, administer, use, and develop software successfully. The Technology & Innovation Analytics User Assistance team provides user assistance assets for the SAP Analytics Cloud application. We specialize in user interface texts, embedded help, multi-media, and documentation targeted at a diverse range of customers -- from business users and analysts to IT administrators and developers.

    What you'll do:
    • Position Title:SAP iXp Intern - User Assistance Design & Development
    • Location:Vancouver, British Columbia
    • Expected start date to end date:January 4, 2022 - September 2, 2022


    The internship includes:
    • Technical communication - you will receive training in DITA XML. You will make updates to user interface texts, online Help, and product guides.
    • User Assistance research - you will contribute to one or more research projects, exploring and testing new user assistance innovation concepts.


    You will be supported by our team of User Assistance experts and a dedicated tutor. You will receive training in DITA andXML editing software. Any content you develop will reviewed by a senior technical writer who will give you feedback and guidance around best practices for technical writing. .

    Who you are:

    We're looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.

    • Excellent level of English (written and spoken)
    • Keen interest in new technologies (knowledge of HTML, XML, JavaScript, or any programming languages is an advantage)
    • Ability to analyze the learning needs of diverse user groups
    • Team player, who enjoys collaborating with others


    MANDATORY: Please include a task-oriented (step procedure) writing sample with your resume and cover letter that explains how to find the topic "Getting Around SAP Analytics Cloud" in the SAP Analytics Cloud Help. (Your first step can be telling the reader to open a web browser and go to

    #iXp #LI-Hybrid #LI-remote

    We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

    EOE AA M/F/Vet/Disability:

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID: 310550 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations:
    Creative and Graphic Design Software and Programming