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STEMCELL Technologies

Salesforce Success Specialist

Burnaby, BC
Full Time
19 minutes ago
Job Description Summary

Put your proactive mindset, business analysis expertise, and communication skills to work as a Salesforce Success Specialist in our Sales Operations & Enablement team! This is a great opportunity for you to think critically about processes while supporting achievement of short and long term business objectives to support the growth of Canada's largest biotech company. You will use your experience and creativity to make impactful contributions, including but not limited to developing and delivering end user training, implementing system strategies and working closely with key stakeholders and end users to understand current business challenges and champion Salesforce solutions and functionality to address their needs. In this exciting role you will work collaboratively and cross-functionally to help STEMCELL leverage the capabilities of the Salesforce platform to further our goals for scalability, engagement, and growth.

This role requires being fully vaccinated against COVID-19 as per STEMCELL's vaccination policy, the current recommendations by local health authorities and as required by public health orders in place from time to time, including any COVID-19 boosters as recommended by local health authorities and as required by public health orders in place from time to time.

#LI-Hybrid #United

Job Description

Duties and Responsibilities

  • Build and maintain strong relationships with key stakeholders and end users from across the enterprise to align on and prioritize continuous improvement initiatives
  • Identify, gather, and document requirements, and then communicate, and take action on opportunities for Salesforce system improvement and efficiency gains
  • Evaluate current adoption maturity level, establish best practices for each end user type, and create a prescriptive approach to increase user adoption
  • Lead change management and communication of all new functionality, outages, end of life and system enhancement/changes implemented by Salesforce systems team
  • Develop and deliver Salesforce systems end user training including eLearning, Instructor-led training, and job aids
  • Identify and implement best practices in good data hygiene

Knowledge and Qualifications
  • Combination 1-3 years of Salesforce end user experience and Salesforce Administrator Certification with deep understanding of the Salesforce system and platform features, capabilities, and best practices
  • Previous business analyst experience including gathering business requirements, documenting processes, and building business cases for Salesforce implementations
  • Experience working cross-functionally to improve internal systems and tools; strong communication and interpersonal skills and a passion for helping people
  • Ability to quickly grasp, explain, and train on technological and business concepts
  • Comfortable working with ambiguity, adapting to new opportunities and change, and strong prioritization skills

STEMCELL Technologies Inc. is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore. Driven by our love of science and our passion for quality, we see ourselves simply as "Scientists Helping Scientists" - standing by our customers to provide outstanding products, technical support and training. We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.

To apply please select the apply button. You will then be directed to a login screen asking you to set up an account. You must set up an account in order to apply.

Create an account by selecting the create account button. You will then be asked for your email and to create a password. Your Password must be eight characters long, contain at least one special character, one capital letter, and a number. Once you have created your password you will be asked to upload your resume. Uploading your resume will provide the ability to auto-populate your application with information from your resume. If you prefer to manually complete all of the fields in the application you can do this by clicking next. You can upload your cover letter as an attachment in the attachments screen. Thank you for your interest in STEMCELL!
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