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Sales Support Specialist

Reference ID: sales-support-specialist

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The Position

As a Sales Support Specialist you will help ensure that Latitude runs smoothly and efficiently. You will play a vital role in supporting our sales team by transacting business, handling customer requests, and performing other day-to-day operational tasks. We’re looking for someone who is passionate about customer care and enjoys being on the phone. You’ll need excellent customer-facing skills combined with an aptitude for sales and sales-related processes.

Responsibilities
  • Support our Account Managers on sales administration and customer care related tasks
  • Field customer inquiries about the status of orders, license agreements, and invoices
  • Re-qualification of cold leads and qualification of lower dollar opportunities
  • Follow up on open maintenance opportunities and outstanding payments
  • Resolve client issues and/or direct to appropriate party
  • Assist with inside sales initiatives, including campaigns for new offerings, webinars, and conferences
Requirements
  • Proven success in customer care and/or sales support
  • Ability to build long-term relationships with customers through trust and credibility
  • Excellent judgment, communication, and problem-solving skills
  • High level of accuracy and attention to detail
  • Proficiency with Microsoft Office and CRM software (ideally Salesforce.com)
  • An understanding of complete sales cycle management, from prospecting to close


Posted: September 26, 2018
Closes: November 25, 2018
Email Address:
Company Info
Industry:
Technology

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About Latitude Geographics

Over a thousand organizations around the world rely on Geocortex software by Latitude Geographics to design, develop and maintain web-based mapping applications. We believe geographic information o...